Tamara Horner
Denton,TX
Summary
Ambitious professional with a quick-learning ability and a talent for adjusting to new environments. Strong aptitude in customer service, communication, safety, and organizational skills to provide world-class care to guests. Driven by a passion for continuous learning and successfully navigating change. Carries a sense of urgency when needed and prioritizes all tasks accordingly on an hourly and daily basis.
Overview
11
11
years of professional experience
Work History
Luxury Sales Associate
Michael Kors
Fort Worth, TX
12.2024 - Current
- Managed the maintenance of the sales floor, ensuring it was clean and presentable at all times.
- Assisted customers in purchasing decisions by asking open-ended, probing questions, determining each customer's financial capabilities and needs.
- Resolved customer complaints in an efficient and timely manner.
- Greeted and assisted customers to foster positive experiences.
- Collaborated with team members to achieve sales goals.
Sales Associate
Tommy Bahama
Allen, Tex
10.2023 - 12.2025
- Recommended, selected and located merchandise based on customer desires.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Processed credit card transactions quickly and securely.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Guest Service Team Leader
JOEY Restaurant Group
Dallas, TX
12.2023 - 08.2024
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Assigned tasks to team members based on their skillset, availability and workload requirements.
- Input and confirmed reservations for guests.
- Greeted walk-in and phone guests, determining interests and needs.
Luxury Sales Associate
Michael Kors
Fort Worth, TX
08.2022 - 09.2023
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Identified customer needs by asking questions and advising on best solutions.
- Executed daily store operations including opening and closing procedures.
- Reset store displays for special events and seasonal merchandise changes.
Costume Assistant
Disneyland Resort
Anaheim, CA
12.2014 - 05.2017
- Organized and maintained all wardrobe inventory including tracking of garments, accessories, and textiles.
- Created detailed notes from fittings to document changes required for each actor's costume.
- Laundered costumes, removed stains and returned in excellent condition.
- Maintained a clean working environment by organizing the costume shop area according to production needs.
- Laundered costumes after use in order to maintain sanitary conditions on set.
- Sympathized with models and took action when clothing was too tight or otherwise uncomfortable.
Education
Bachelor of Arts - Communications
University of North Texas
Denton, TX12-2023
Associate of Arts - Communications
Fullerton College
Fullerton, CA12-2019
Skills
- Excellent customer service
- Team collaboration mindset
- Product upselling
- Exceptional communication
- Effective relationship building
- Professional appearance
- POS system operations
- Sales target achievement
- Product recommendations
- Decision-making prowess
- Cross-selling and upselling
- Visual merchandising proficiency
- Merchandise arrangement
- Strong negotiation skills
Timeline
Luxury Sales Associate
Michael Kors
12.2024 - Current
Guest Service Team Leader
JOEY Restaurant Group
12.2023 - 08.2024
Sales Associate
Tommy Bahama
10.2023 - 12.2025
Luxury Sales Associate
Michael Kors
08.2022 - 09.2023
Costume Assistant
Disneyland Resort
12.2014 - 05.2017
Bachelor of Arts - Communications
University of North Texas
Associate of Arts - Communications
Fullerton College