Tamara Iskonyan
Panama City Beach
Summary
Results-driven professional with extensive experience in retail management and customer service. Skilled in relationship building and decision-making, contributing to improved client satisfaction and loyalty. Committed to driving sales and operational excellence.
Overview
3
3
Languages
1
1
Certification
13
13
years of professional experience
Work History
Kendra Scott Shop Director, Sales Specialist
Dillard's
06.2024 - 07.2026
- Led sales team to exceed quarterly revenue targets through strategic planning and execution.
- Pre-sales clienteling
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Luxury sunglass, watch and bag sales (Louis Vuitton, Gucci, Yves Saint Laurent, Hermès)
Jewelry Consultant
Zales The Diamond Store
05.2023 - 06.2024
- Assisted customers in selecting jewelry, enhancing their shopping experience through personalized service.
- Educated clients on product features and care techniques, fostering informed purchasing decisions.
- Maintained visual merchandising standards to optimize store presentation and attract clientele.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
Assistant Manager
Men's Wearhouse
04.2021 - 02.2023
- Supervised daily operations, ensuring adherence to company policies and customer service standards.
- Implemented merchandising strategies to enhance product visibility and drive sales.
- Monitored inventory levels, coordinating restocking efforts to maintain optimal stock availability.
- Assisted in training new staff on inventory management and sales techniques.
- Tailoring and Wedding Rentals
- Resolved customer complaints effectively, promoting client satisfaction and loyalty initiatives.
Executive Assistant to the Chief Executive Officer
State Commission For the Protection of Economic Competition
12.2015 - 12.2016
- Managed CEO's calendar, prioritizing meetings and ensuring optimal time management.
- Coordinated communication between executive leadership and internal departments to streamline operations.
- Performing individual tasks in a structural subdivision of an administrative structure
PR and Marketing
SIS
02.2013 - 12.2015
- Improved collaboration between marketing teams, resulting in a more cohesive and seamless product launch process.
- Developed comprehensive marketing plans with a focus on customer acquisition and retention.
- Contributed to improved event attendance by participating in marketing engagement
Education
PR And Marketing - Marketing
Yerevan State University
Yerevan, Armenia12.2016
Bachelor of Arts - Journalism
Yerevan State University
Yerevan, Armenia05.2003
Skills
- Client management
- Strategic planning
- Communication skills
- Decision-making
- Customer service
- Multilingual
- Management Experience
Certification
- Certified GSI Diamond Essentials, GSI
Languages
English
Full Professional
Russian
Native or Bilingual
Armenian
Native or Bilingual
Timeline
Kendra Scott Shop Director, Sales Specialist
Dillard's
06.2024 - 07.2026
Jewelry Consultant
Zales The Diamond Store
05.2023 - 06.2024
Assistant Manager
Men's Wearhouse
04.2021 - 02.2023
Executive Assistant to the Chief Executive Officer
State Commission For the Protection of Economic Competition
12.2015 - 12.2016
PR and Marketing
SIS
02.2013 - 12.2015
PR And Marketing - Marketing
Yerevan State University
Bachelor of Arts - Journalism
Yerevan State University