Information Technology
Open To Work
Tamara Kehrli
Crossroad Homes
PORTLAND,OR
Work Preference
Overview
Detail-oriented IT specialist with foundational experience administering a complex collapsed-backbone network and highly-redundant Windows server networking environment. Known for strong application management, concise written communication and creating comprehensive documentation to enhance team collaboration and training. Dedicated and hard-working to help ensure 24/7 system availability and seamless application upgrades and compatibility, enhancing operational efficiency across enterprise environments.
30+
Years of experience
Work History
01.2015 - 12.20249 Years 11 Months
Real Estate Assistant
Crossroad Homes | Portland, OR
- Completed quarterly tax filings.
- Quarterly bulk mailings
- Document management
- Marketing flyers for listings
- General office work/organization
- Installing/removing posts/signs/lockboxes
- Assisting in home sale closings
06.1997 - 01.200810 Years 7 Months
Enterprise Operations Center Senior IT Specialist
Standard Insurance Company | Portland, OR
Ensured 24/7 operation of corporate Windows server and enterprise application environment, including Exchange, Document Management System, and file systems.
Troubleshoot escalated call center issues for Microsoft desktop/server environment, collaborating with IT teams as-needed to resolve complex desktop or server technical problems relating to:
- Networking
- Hardware
- Operating Systems
- Enterprise applications
Lead Document Management System corporate integration, support, and upgrades while collaborating with vendors to resolve issues and maintain optimal functionality.
Lead/coordinate desktop, server, Microsoft OS/patches and/or application deployments (including hardware as needed)
Participate in/adhere to change control and application rollout processes for any and all networking environment changes
Work with Desktop Application Development teams for application and/or server upgrades; coordinate detailed process steps for deployment across environments, ensuring clear communication and successful rollout
Create/maintain/update detailed system and process documentation used by IT support teams; also keep incident response knowledgebase
01.1996 - 05.19971 Year 4 Months
Print Room Operator/Help Desk Assistant
Mercedes Benz Light Truck Corporation | Portland, OR
- Troubleshoot and resolve printer hardware issues
- Troubleshoot and resolve client desktop printing issues
- Run Tier 1 Help Desk to track/resolve client desktop issues
- Create/maintain Help Desk documentation
- Create/maintain Help Desk database
- Troubleshoot and resolve fax issues
- Sorted and distributed incoming and outgoing mail efficiently
- Deploy shredding system for new project
04.1995 - 12.19958 Months
Print Room Operator
Freighliner | Portland, OR
- Printed business documents in high volume to meet client needs
- Troubleshot and resolved printer issues, escalating to vendor when necessary to maintain continuous availability
- Implemented backup printer options to ensure uninterrupted printing operations
Education
Bachelor of Science | Information Technology
University of Phoenix | Portland | 06-2003
University of Phoenix - Portland
06-2003
Skills
Timeline
Real Estate Assistant
Crossroad Homes
01.2015 - 12.2024Read more
Enterprise Operations Center Senior IT Specialist
Standard Insurance Company
06.1997 - 01.2008Read more
Print Room Operator/Help Desk Assistant
Mercedes Benz Light Truck Corporation
01.1996 - 05.1997Read more
Print Room Operator
Freighliner
04.1995 - 12.1995Read more
University of Phoenix - Bachelor of Science, Information Technology
Read more
Volunteer Work and Leadership Roles
- Primary teacher for two children - first child graduated 2025 with honors and early-college AA degree; second child graduating 2027
- Created, lead and organized cooperative home-school group complete with full year of collaborative academic learning, field trips, physical fitness, art and crafts, etc
- Assisted aging parents going through multi-year health decline and move to new residence; make my job and use my free time to help them as they so freely did the same for me
- Voluntary work within local church: lead/organize music and sound teams for yearly women's events
Hobbies
- Time with family & friends :)
- Coffee....YES!!! :)
- Church :)
- Music :)
- Health & fitness :)
- Golf, time in the garden, or just being outdoors :)
- Our animals: Muffin, our mini-Aussie rescue; Mocha and Latte, our two cute owl finches; and our 4 beautiful pond goldfish :)