Tamara Kendrick

• Serve as primary point of contact for customers regarding billing inquiries and payment plans

• Interpret company, state, and federal policies to ensure compliant resolution of account concerns

• Resolve disputes related to billing discrepancies with professionalism and accuracy

• Document all interactions clearly to maintain audit readiness and compliance standards

• Assist customers in understanding options and creating structured repayment solutions

• Managed and coached a team of 30 employees in a highly regulated Medicare and Medicaid environment

• Served as primary contact between employees and health plan liaisons

• Interpreted and enforced standard operating procedures and compliance requirements

• Oversaw payroll, attendance tracking, and daily workload distribution

• Conducted weekly audits to ensure adherence to company and regulatory policies

• Documented trends and partnered with leadership to address policy gaps and process concerns

• Provided one on one coaching, performance evaluations, and career development support

• Serve as primary point of contact for customers regarding billing inquiries and payment plans

• Interpret company, state, and federal policies to ensure compliant resolution of account concerns

• Resolve disputes related to billing discrepancies with professionalism and accuracy

• Document all interactions clearly to maintain audit readiness and compliance standards

• Assist customers in understanding options and creating structured repayment solutions