Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamara Lebron

Charlotte,NC

Summary

Experienced Housekeeper Supervisor with background in managing cleaning teams for residential and commercial properties. Strengths include training staff on efficient cleaning techniques, ensuring high standards of cleanliness, and coordinating tasks according to priority and personnel abilities. Proven ability to manage supplies inventory, establish rapport with clients, and maintain a safe working environment. Previous roles have resulted in improved team efficiency, consistently impeccable facilities, and high customer satisfaction rates.

Enthusiastic Housekeeping Supervisor offering many years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Housekeeper Supervisor

Atrium Healthcare, Previously Carolinas Healthcare System
Charlotte , NC
02.2016 - 10.2024
  • Maintained accurate records related to occupancy rates, labor costs, supplies used and other relevant data.
  • Developed strategies to improve efficiency in housekeeping operations while controlling costs.
  • Assisted with special projects as needed such as deep cleaning tasks or organizing events and functions within the hotel premises.
  • Inspected vacant rooms to ensure that they meet established standards prior to being rented out again.
  • Managed housekeeping staff by recruiting, selecting and training employees; assigning and scheduling work; appraising performance; rewarding and disciplining employees.
  • Monitored the quality of housekeeping services provided to guests.
  • Performed periodic inventory checks of all equipment used by housekeeping staff.
  • Handled customer complaints in a courteous manner while ensuring satisfaction.
  • Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
  • Conducted regular inspections of guest rooms, public areas and back-of-house areas for cleanliness, tidiness and safety standards.
  • Encouraged team members to take initiative while maintaining high level of enthusiasm at workplace.
  • Supervised daily activities of housekeepers including room cleaning, linen stocking, laundry operations.
  • Ensured staff compliance with company policies and procedures.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
07-2018

Skills

  • Scheduling expertise
  • Motivational skills
  • Health and safety
  • Housekeeping
  • Strong leadership
  • Task assignment
  • Ordering cleaning supplies
  • Window cleaning
  • Cleaning bathrooms
  • Staff scheduling

Timeline

Housekeeper Supervisor

Atrium Healthcare, Previously Carolinas Healthcare System
02.2016 - 10.2024

High School Diploma -

Penn Foster Career School
Tamara Lebron