Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tamara Lopez

Tucson,AZ

Summary

Driven insurance professional with 4 years of experience offering personalized, courteous service. Expert in building trust and rapport to provide an excellent customer experience. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Resourceful and versatile professional with reputation for consistently being flexible by moving to different departments when needed.

Overview

6
6
years of professional experience

Work History

Licensed Insurance Agent

Geico
Tucson , AZ
03.2021 - Current


  • Utilized advanced retention strategizes in both the customer service and auto sales department
  • Exceeded corporates minimum metrics in each department
  • Applied sales skills to overcome objections to persuade clients to purchase policies
  • Utilized knowledge of customer experience to create specialized plans for customer retention.

Server

Lonchos Street Tacos And Spirits
Tucson , AZ
05.2020 - 03.2021
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Shift Lead

Dairy Queen
Tucson, AZ
11.2018 - 04.2020
  • Completed store opening and closing procedures and balanced tills.
  • Trained and mentored new employees to maximize team performance.
  • Responded to and resolved customer questions and concerns

Education

Diploma -

Sahuaro High School
Tucson, AZ
05.2020

Skills

  • Underwriting and Adjustments
  • Quotes and Sales
  • Upselling Products and Services
  • Customer Service and Assistance
  • Insurance Industry Knowledge

Languages

Spanish

Timeline

Licensed Insurance Agent

Geico
03.2021 - Current

Server

Lonchos Street Tacos And Spirits
05.2020 - 03.2021

Shift Lead

Dairy Queen
11.2018 - 04.2020

Diploma -

Sahuaro High School

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Tamara Lopez