Driven Clinical Supervisor offering 12-year background to growing emergency department, interventional radiology, medical surgical, telemetry stoke department, intensive care, direct observation, rapid response and transportation department. Successful in creating robust nurse educations to elevate competencies and improve patient care and outcomes.
Overview
24
24
years of professional experience
Work History
Clinical Director Nursing Services Critical Care Service Line/ Transportation/ RRT
Kaiser Permanente Downey Medical Center
04.2021 - Current
Revamped the Lift Team to ensure there was evening coverage to improve throughput and discharge readiness.
Developed and designed the Rapid Response Team (RRT) to ensure that workflows and responsibilities were implemented.
Co-lead the Care Experience Bold Moves Strategy to ensure nursing accountability and workflows.
Partnered with Chief Nurse and Nursing leadership to improve post hospital follow up visits to assist in decreasing in readmission rates, decreased percentage of time on cardiac monitoring, assisting region with building a home base CCT transportation team.
Collaborated with multidisciplinary teams to decrease wait and waste for admission and discharge process times.
ICU/ DOU Assistant Clinical Director
Kaiser Permanente Downey Medical Center
02.2015 - 03.2021
Managed day-to-day operations of a high-volume ICU, ensuring appropriate staffing, scheduling, and patient flow.
Mentored nursing staff and initiated a preceptor program that helped to create a nursing ladder for our front-line staff who wanted to move into management.
Led multidisciplinary rounds and served as liaison between staff, physicians, and leadership.
Emergency Room Assistant Clinical Director
Kaiser Permanente Downey Medical Center
05.2013 - 02.2015
Proficient with MIDAS, patient and staff rounding, completed Studer training, attendance program, safety rounds, corrective action, and addressing membership concerns.
Worked closely with labor to work on Rapid Improvement models such as decreasing waiting room time to improve patient care, quality, and service.
Registered Nurse / Pediatric Liaison Nurse
Lakewood Regional Medical Center
05.2004 - 06.2013
Promoted from Open Heart Surgery Nurse to Nursing Supervisor to Relief Charge Nurse based on strong performance and leadership skills.
Mentored and trains new hires and recent grads; Creates and teaches classes for the emergency department staff.
Built a reputation for providing excellent service to patients; Received multiple positive evaluations from patients; Maintains a positive attitude in dealing with customer service problems or dissatisfied patients.
Earned recognition from managers for strong performance.
Created and developed Rapid Response Team and Stroke Program and received Get with the Guidelines American Heart Association Gold Certification.
Registered Nurse/ Manager
Los Angeles Vascular Access Center
04.2007 - 05.2012
Coordinated and developed community-based outreach education program partnering with DaVita Dialysis both patients and staff nurses.
Registered Nurse/ Travel Nurse – Neurological ICU
Intelistaf Travel Nursing
05.2003 - 05.2004
Open Heart Nurse - Cardiovascular Intensive Care Unit
Little Company of Mary
06.2001 - 05.2003
Won “Rookie of the Year” in recognition of strong clinical skills.
Skills
Budget oversight
Clinical quality improvement
Employee performance evaluations
Outcome measurement
Timeline
Clinical Director Nursing Services Critical Care Service Line/ Transportation/ RRT
Kaiser Permanente Downey Medical Center
04.2021 - Current
ICU/ DOU Assistant Clinical Director
Kaiser Permanente Downey Medical Center
02.2015 - 03.2021
Emergency Room Assistant Clinical Director
Kaiser Permanente Downey Medical Center
05.2013 - 02.2015
Registered Nurse/ Manager
Los Angeles Vascular Access Center
04.2007 - 05.2012
Registered Nurse / Pediatric Liaison Nurse
Lakewood Regional Medical Center
05.2004 - 06.2013
Registered Nurse/ Travel Nurse – Neurological ICU
Intelistaf Travel Nursing
05.2003 - 05.2004
Open Heart Nurse - Cardiovascular Intensive Care Unit