Summary
Overview
Work History
Education
Skills
Timeline
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TAMARA MCCRAY

SALEM

Summary

Multi-talented support specialist effective at managing information, technical concerns and team member support needs with speed and efficiency. Self-directed and knowledgeable with excellent relationship building and critical thinking skills. Bringing several years of experience in technology.

Overview

4
4
years of professional experience

Work History

SENIOR LEAD DSS (DIRECT SUPPORT SPECIALIST)

DSP Connections
Dallas
01.2022 - 08.2024
  • Lead morning shift, boost team efficiency and skills
  • Ensure healthcare tasks accuracy, vital signs monitoring
  • Maintain client records, report changes to management
  • Enhance staff skills, improve job performance
  • Foster communication, refine teamwork strategies
  • Monitor and analyze client health metrics, maintaining detailed records and implementing proactive reporting systems for condition changes.
  • Assisted with the installation, configuration and maintenance of computer systems.
  • Created detailed reports of all service activities for management
  • Supported software usage for case management and documentation.

DSP (DIRECT SUPPORT PROFESSIONAL)

DSP Connections
Dallas
09.2021 - 08.2024
  • Enhance independence via skill-building and socialization for individuals with disabilities.
  • Implement behavior plans, achieving measurable improvements in adaptive skills.
  • Guide in community living skills, promoting self-reliance in daily activities.
  • Contribute to individualized support plans, ensuring personalized participant care.
  • Empower through personalized support, fostering community integration and independence.
  • Develops and implements person-centered support strategies, enhancing daily living skills and promoting community integration for individuals with diverse needs.
  • Coordinates behavioral intervention programs while tracking progress metrics, leading to sustainable improvements in participant independence and social skills.

SUPERVISOR

OC Bridges
San Juan Capistrano
05.2021 - 09.2021
  • Managed day program, ensuring compliance with regulations and policies.
  • Facilitated significant improvements in program efficiency and service delivery.
  • Collaborated with teams to enhance individual goals for for clients.
  • Used analytical skills to solve program-related challenges effectively.
  • Provided written documentation and communicated key information clearly.
  • Delivered remote and in-person support to clients, addressing behavioral, healthcare, and software-related needs.
  • Developed and maintained systems for client support and service documentation.
  • Supported new staff through onboarding and procedural training.

SITE ASSISTANT

Illumination Foundation
Orange
04.2020 - 04.2021
  • Managed facility operations, improving client satisfaction and service efficiency.
  • Enhanced team collaboration by supporting site manager and updating resources.
  • Implemented systems for tracking client needs, leading to personalized support.
  • Developed solutions for facility maintenance, ensuring a safe environment.
  • Optimized resource allocation, fostering a welcoming client environment.
  • Coordinated client support services and facility operations, creating a welcoming environment while streamlining resource management systems
  • Managed scheduling, recordkeeping, and coordination of client support services.

Education

Some College (No Degree) - Sociology

California State Polytechnic University, Pomona
Pomona, CA

Skills

  • Typing speed: 40 WPM
  • HIPAA Awareness
  • Training and Instructional Support
  • Adaptability and Learning Agility
  • Microsoft Office tools (Outlook, Word, OneNote)
  • Documentation & Record Keeping
  • Behavioral Support & De-escalation
  • Adaptability & Problem Solving
  • Client record management

Timeline

SENIOR LEAD DSS (DIRECT SUPPORT SPECIALIST)

DSP Connections
01.2022 - 08.2024

DSP (DIRECT SUPPORT PROFESSIONAL)

DSP Connections
09.2021 - 08.2024

SUPERVISOR

OC Bridges
05.2021 - 09.2021

SITE ASSISTANT

Illumination Foundation
04.2020 - 04.2021

Some College (No Degree) - Sociology

California State Polytechnic University, Pomona

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