Tamara Mcdaniel
Houston
Summary
Experienced Lead Pharmacy Technician with strong leadership, workflow management, and operational support skills in a high-volume retail pharmacy environment. Proven ability to oversee daily pharmacy functions, ensure regulatory compliance, coach and develop team members, and provide exceptional customer care. Skilled in inventory management, scheduling support, issue resolution, and fostering team collaboration. Committed to improving processes, supporting pharmacy goals, and delivering excellent patient experiences.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Lead Pharamacy Technician
Walamart Pharmacy #7218
12.2002 - Current
- Oversee daily pharmacy workflow under pharmacist supervision, ensuring operational efficiency, accuracy, and full compliance with company policies and state regulations.
- Lead, guide, and support pharmacy technicians by delegating non-clinical tasks, monitoring completion, and providing performance coaching to build a strong, adaptable team.
- Deliver exceptional customer and patient support, resolving insurance issues, handling prescription questions, assisting with OTC product selection, and managing incoming phone calls.
- Perform clinical support tasks such as medication preparation, counting, inventory handling, drop-off assistance, and support with vaccine and screening workflows where permitted.
- Maintain accurate medication inventory through cycle counts, ordering, organizing stock, and resolving discrepancies.
- Identify workflow gaps, analyze operational trends, and recommend improvements to enhance patient experience and productivity.
- Demonstrate integrity and compliance by strictly following HIPAA, safety standards, and Walmart’s company policies while helping others do the same.
- Support business goals by promoting teamwork, open communication, accountability, and excellent customer service in alignment with Walmart leadership expectations.
- Help maintain a clean and organized workspace for optimal efficiency during high-volume periods.
Skills
- Problem-solving skills
- Pharmacy software proficiency
- Inventory & Supply Management
- Order verification
- Customer Experience Leadership
- Prescription Processing
- Order Entry & Data Entry
- Insurance Verification & Troubleshooting
- HIPAA Compliance
- Medicaid/Medicare Knowledge
- Cash Handling
- Team Communication & Collaboration
Accomplishments
Pharmacy Technician of the Year — December 2019
Certification
- Pharmacy Technician Certification
- Pharmacy Technician License
- PTCB Certification
Timeline
Lead Pharamacy Technician
Walamart Pharmacy #7218
12.2002 - Current