Tamara M Miranda

Lead daily operations for a luxury spa environment focused on service excellence and exceptional guest experiences.

• Direct staffing operations for 5 estheticians and 24 certified massage therapists
• Manage labor planning aligned with a $1.5M annual payroll budget
• Directed daily appointment flow serving 300+ clients monthly
• Oversee scheduling, guest flow, and service delivery to ensure efficient spa operations
• Recruit, train, and mentor spa professionals while reinforcing luxury hospitality standards
• Monitor spa utilization and retail performance to optimize service availability and revenue opportunities
• Resolve guest concerns and manage service recovery to maintain high guest satisfaction
• Partner with marketing teams to promote seasonal offerings, wellness services, and retail products
• Maintain spa inventory and vendor partnerships while ensuring cost control

Founded and operated two successful spa locations delivering personalized wellness services for more than two decades.

• Managed full spa operations including staffing, scheduling, marketing, and financial oversight

• Built a loyal client base through exceptional service delivery and relationship-driven client care

• Recruited, hired, trained, and developed spa professionals while maintaining high service standards

• Oversaw revenue performance, budgeting, payroll coordination, and operational expenses

• Implemented operational systems that improved scheduling efficiency and guest experience

• Leveraged social media and professional networking to promote services, increase bookings, and expand client referrals

• Developed marketing initiatives and referral programs that strengthened client retention

• Managed retail sales and vendor partnerships while maintaining strong inventory controls