Tamara N. Adkins
Sparta,TN
Summary
I am a motivated hard worker with experience in sales and over twenty years' experience in customer relations and customer service. I am seeking a position within a proven experienced company for growth and stability.
Overview
14
14
years of professional experience
Work History
PFS Analyst
Cookeville Regional Medical Center
Cookeville, TN
05.2024 - Current
- Auditing accounts to ensure accuracy for final billing
- Created daily reports for vendors and inside teams to ensure accuracy
- Monitored patient and client accounts for accuracy and completion
- I work closely with supervisor to help streamline and develop new processes when needed
Customer Success Agent
Population Health
Remote
02.2022 - 05.2024
- Provided clients with different services to benefit everyday life.
- Completed pilots for new services in a timely manner.
- Explained different benefits to population health that are life changing to clients.
- I worked closely with teammates and helped wherever needed.
Licensed Insurance Agent
Select Quote
Remote
08.2021 - 02.2023
- Provided information to customers about their Medicare plans and coverage options.
- Sold Medicare supplement insurance policies, which are designed to cover the costs of healthcare not covered by Part A or Part B of Medicare
- Helping patients choose a Medicare plan that meets their medical needs and budget.
- Explaining the benefits of Medicare Advantage plans, which allow subscribers to receive all their healthcare services through one company.
POS Coordinator
Cookeville Regional Medical Center
Cookeville, TN
01.2016 - 08.2021
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Completed surgery calculations and provided patient with estimates and went over the best options for them for payment.
- Offered support for internal and external customers, including but not limited to, doctors' offices, patients, coworkers, and family members.
Nursing Assistant
Cookeville Regional Medical Center
Cookeville, TN
04.2012 - 12.2015
- Documented patient intake and dietary requirements and assisted with feeding.
- Responded to patient alarms and needs-assessment requests to identify courses of treatment.
- Collected specimens, monitored vitals and maximized patient comfort.
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
Education
Bachelor - Business Management
University of Phoenix
Tempe, AZSkills
- Microsoft office
- Analytical thinking
- MS Excel
- Time management
- Attention to detail
- Documentation and reporting
- Decision-making
- Data research and validation
- Continuous improvement
Timeline
PFS Analyst
Cookeville Regional Medical Center
05.2024 - Current
Customer Success Agent
Population Health
02.2022 - 05.2024
Licensed Insurance Agent
Select Quote
08.2021 - 02.2023
POS Coordinator
Cookeville Regional Medical Center
01.2016 - 08.2021
Nursing Assistant
Cookeville Regional Medical Center
04.2012 - 12.2015
Bachelor - Business Management
University of Phoenix