LEA BANKS
Waynesboro,VA
Summary
Adaptable and dependable professional with a strong background in patient access, financial counseling, and billing operations. Recognized for problem-solving, multitasking, and maintaining accurate records. Ready to support efficient account management and positive patient experiences.
Overview
10
10
years of professional experience
Work History
PFS Account Specialist
Augusta Health Hospital
02.2025 - Current
- Verified insurance coverage and demographic data to support clean claim submission.
- Processed patient account inquiries, resolving billing discrepancies with accuracy and professionalism.
- Posted payments, adjustments, and refunds within hospital billing systems.
- Followed up on unpaid balances, documenting account activity and next steps.
- Reviewed denied claims, identifying missing information for correction and resubmission.
- Communicated with patients and payers regarding account status and resolution options.
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
Patient Financial Counselor
Providence Alaska Medical Center
07.2024 - 01.2025
- Counseled patients on insurance benefits, financial responsibilities, and payment options.
- Assisted patients with charity care, Medicaid, and financial assistance applications.
- Verified coverage, eligibility, and demographic information for accurate account setup.
- Calculated estimates for services using billing guidelines and payer information.
- Established payment plans and explained account balances with clear, compassionate communication.
- Documented account activity in patient financial systems to maintain accurate records.
Patient Access Representative
Providence Alaska Medical Center
12.2022 - 07.2023
- Registered patients accurately, confirming demographics, insurance, and eligibility information.
- Verified coverage details and resolved discrepancies using patient access systems.
- Collected co-pays and updated account information during patient check-in.
- Scheduled appointments while coordinating with clinical departments and provider calendars.
- Explained admission, registration, and financial paperwork to patients clearly.
Childcare Provider
Bright Beginnings Daycare
09.2021 - 12.2022
- Planned age-appropriate activities supporting learning, creativity, and social development.
- Supervised children during daily routines, ensuring safe, structured, and engaging care.
- Assisted with meals, snacks, diapering, and personal care needs.
- Provided support with meal preparation and serving to ensure children received nutritious food., snacks, diapering, and personal care needs.
- Monitored behavior and redirected conflicts using calm, consistent guidance.
Assembler
Virginia Panel Corporation
05.2018 - 03.2021
- Assembled precision connector products according to work instructions, drawings, and quality specifications.
- Inspected finished assemblies for alignment, fit, and defects before routing to next production stage.
- Operated hand tools, small power tools, and test equipment to complete electrical component builds.
- Verified parts, materials, and hardware against bill of materials to maintain production accuracy.
- Maintained clean, organized workstation to support safe, efficient production flow.
Sales Associate
Kohls Department Store
07.2017 - 04.2018
- Operated POS system to process sales, returns, exchanges, and payment transactions accurately.
- Delivered customer service, resolving product questions and guiding shoppers to appropriate merchandise.
- Replenished floor inventory, organized stockroom merchandise, and maintained sell-ready displays.
- Supported fitting room operations by managing recovery, size checks, and merchandise returns.
McDonald's Crew Member
McDonald's
05.2016 - 07.2017
- Trained new crew members on McDonald's service standards, food safety, and station procedures.
- Processed drive-thru and front-counter orders accurately using POS systems.
- Maintained clean workstations, dining areas, and equipment to support health and safety compliance.
- Stocked ingredients, packaging, and supplies to prevent service interruptions.
- Resolved guest concerns promptly while delivering friendly, fast customer service.
Education
High School Diploma -
Waynesboro High School
Waynesboro, VA05-2016
Skills
- Account administration
- Document management
- Microsoft office proficiency
- Microsoft Office
- Patient outreach
- Billing analysis
- Verbal communication
- Problem-solving
- Payment processing
- Attention to detail
- Multitasking
- Teamwork
- Excellent communication
- Active listening
- Decision-making
- Brainstorming
- Effective communication
Timeline
PFS Account Specialist
Augusta Health Hospital
02.2025 - Current
Patient Financial Counselor
Providence Alaska Medical Center
07.2024 - 01.2025
Patient Access Representative
Providence Alaska Medical Center
12.2022 - 07.2023
Childcare Provider
Bright Beginnings Daycare
09.2021 - 12.2022
Assembler
Virginia Panel Corporation
05.2018 - 03.2021
Sales Associate
Kohls Department Store
07.2017 - 04.2018
McDonald's Crew Member
McDonald's
05.2016 - 07.2017
High School Diploma -
Waynesboro High School