TAMARA N. HAMO
Norton
Summary
Dynamic Hazard Insurance Claims Supervisor at Assurant Specialty Property with a proven track record in process improvement and team motivation. Expert in conflict resolution and employee training, I successfully enhanced compliance and production efficiency, driving significant improvements in client satisfaction and operational performance.
Overview
22
22
years of professional experience
Work History
Quality Assurance Coordinator
Assurant Specialty and Property
Springfield
06.2014 - Current
- Developed training materials for staff on quality standards and procedures.
- Collaborated with cross-functional teams to address quality-related issues.
Hazard Insurance Claims Supervisor
Assurant Specialty and Property
Springfield
01.2009 - 06.2014
- Collaborated with management to implement updated policies and procedures.
- Facilitated interviews alongside Unit Manager to support new hire selections.
- Contributed to production, testing, and implementation of claims website for Business Analytics Team.
- Evaluated and motivated employees to continuously develop and grow in both performance and knowledge.
- Coordinated with external partners to resolve escalated claim issues effectively.
Hazard Insurance, III
Assurant Specialty and Property
Springfield
02.2006 - 01.2009
- Supported management in overseeing production and client task reports for compliance assurance.
- Conducted comprehensive training for new hires.
- Managed escalated customer calls and resolved client issues.
Customer Care Specialist II
Assurant Specialty and Property
Springfield
03.2004 - 02.2006
- Managed Hazard Insurance and Loss Drafts calls while compiling client reports.
- Developed weekly agenda and training materials for team
- Participated in Escalated Transition Team for client integration
Education
Diploma -
Northwestern High School
Springfield, OH05.2003
Skills
- Problem solving
- Adaptability to change
- Proactive and Focused
- Team motivation
- Employee training
- Time management abilities
- Conflict resolution
- Process Improvement Initiatives
- Quality assurance
- Client relationship management
Timeline
Quality Assurance Coordinator
Assurant Specialty and Property
06.2014 - Current
Hazard Insurance Claims Supervisor
Assurant Specialty and Property
01.2009 - 06.2014
Hazard Insurance, III
Assurant Specialty and Property
02.2006 - 01.2009
Customer Care Specialist II
Assurant Specialty and Property
03.2004 - 02.2006
Diploma -
Northwestern High School
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