Nicole Juliana Lagoc
Elmhurst,NY
Summary
Hardworking, motivated to maintain customer satisfaction and contribute to company's success and seeking to maintain a position that offers professional challenges utilizing interpersonal skills and excellent time management.
Overview
5
5
years of professional experience
Work History
Quality Assurance Coordinator
Kerns Manufacturing Corporation
Long Island City, New York
08.2024 - Current
- Ensured that all products meet established company quality standards prior to release.
- Completed day-to-day duties accurately and efficiently, such as certifying Certificates of Compliance by the customers.
- Sending out test pieces and tracking laboratory logs.
Customer Experience Specialist
Air Canada
Queens, New York
03.2023 - 09.2024
- Thorough knowledge of reservation and ticketing protocols.
- Ensure proper documentation check for each passenger and completing boarding process
- Handling delayed or lost baggages
- Respond and resolve issues in a professional way
- Properly manage delayed and cancelled flights
Food Champion
Taco Bell
Manhattan, New York
08.2021 - 06.2023
- Communicated clearly and positively with other employees
- Handled currency and card transaction quickly and correctly
- Organized closing duties as assigned
Shift Manager
Jamba Juice
Manhattan, NY
01.2020 - 07.2022
- Ensuring all products and work stations meet the required health and safety standards
- Communicating clearly in resolving complaints with customers in a professional manner
- Supervise and assigning tasks to the team every shift
- Responsible for doing inventories and preparing stocks for the next shift
Education
High School Diploma -
LaGuardia Community College
Long Island City, NY03-2019
Associate of Science - Medical Administrative Assistant
Queensborough Community College
Bayside, NYSkills
- Customer Service
- Professionalism
- Problem Solving
- Multitasking
- Work Prioritization
- Time Management
Timeline
Quality Assurance Coordinator
Kerns Manufacturing Corporation
08.2024 - Current
Customer Experience Specialist
Air Canada
03.2023 - 09.2024
Food Champion
Taco Bell
08.2021 - 06.2023
Shift Manager
Jamba Juice
01.2020 - 07.2022
High School Diploma -
LaGuardia Community College
Associate of Science - Medical Administrative Assistant
Queensborough Community College
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