Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamara Owens

Cleveland,OH

Summary

Proven security and customer service professional with a track record of enhancing safety and customer satisfaction at OSS Services. Skilled in security camera monitoring and verbal communication, adept at quickly resolving emergency situations and customer complaints. Demonstrates strong workplace safety protocols and a commitment to maintaining secure, welcoming environments.

Overview

7
7
years of professional experience

Work History

Security Guard

OSS Services
03.2022 - 07.2024
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Completed full building and grounds patrols to spot and investigate concerns.

  • Checked and verified photo identification prior to granting facility access.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
  • Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.

Customer Service Cashier

Marcs Grocery
01.2021 - 11.2021
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Managed cash drawer and financial transactions to maintain accurate store accounts using money gram.

Customer Service Cashier

Daves Market
04.2019 - 03.2020
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards using western union .

Dietary Cook

Grande Pointe Healthcare
10.2018 - 02.2019
  • Ensured consistent flavor profiles across dishes by carefully measuring ingredients according to established recipes.
  • Maintained a clean and sanitary work environment, adhering to health department regulations and safety protocols.
  • Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
  • Ensured timely meal service by coordinating cooking schedules and prioritizing tasks based on patient needs.
  • Assisted in menu planning, incorporating seasonal ingredients for optimal taste and nutritional value.
  • Followed standard recipes, menus and apportions according to established standards.

Dietary Aide

Singleton Healthcare
05.2017 - 08.2018
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Upheld efficiency of meal services by pre-setting tables before patients arrived.

Education

High School Diploma -

Design Lab Early Collage High School
1740 E 32nd St Cleveland OH 44114
05-2018

Skills

  • Verbal and written communication
  • Security camera monitoring
  • Patrolling
  • Workplace safety
  • Security protocols

Timeline

Security Guard

OSS Services
03.2022 - 07.2024

Customer Service Cashier

Marcs Grocery
01.2021 - 11.2021

Customer Service Cashier

Daves Market
04.2019 - 03.2020

Dietary Cook

Grande Pointe Healthcare
10.2018 - 02.2019

Dietary Aide

Singleton Healthcare
05.2017 - 08.2018

High School Diploma -

Design Lab Early Collage High School
Tamara Owens