Tamara Patterson
Greensboro,NC
Summary
Detail-oriented and dependable professional with years of experience spanning rural mail delivery and laboratory specimen collecting. I have proven ability to work independently, manage time-sensitive tasks, and maintain accuracy in high-volume, regulated environments. I also have a strong background in route management, chain-of-custody handling, data entry, and compliance with safety and confidentiality standards. Recognized for reliability, organization, and the ability to adapt quickly while delivering consistent, high-quality service.
Overview
14
14
years of professional experience
Work History
Rural Carrier
USPS
Greensboro, NC
01.2014 - Current
- Delivered reliable mail and packages to rural customers efficiently and accurately.
- Managed daily routes, ensuring timely delivery and adherence to service standards.
- Assisted in training new employees, sharing best practices for rural carrier duties.
- Increased accuracy of mail distribution by regularly updating address changes in the system.
- Picked up outgoing mail from letter boxes and in person from customers.
Specimen Collector
Open Arms Treatment Center
Greensboro, NC
01.2022 - 03.2026
- Collected biological specimens following strict protocols to ensure sample integrity and compliance with regulations.
- Conducted patient interviews to obtain accurate medical histories and informed consent prior to specimen collection.
- Maintained accurate records of specimen collection processes, ensuring adherence to organizational policies and standards.
- Ensured proper storage conditions for specimens, resulting in preserved integrity for accurate testing results.
- Enhanced patient comfort during collection by maintaining a clean, organized, and calming environment.
Customer Service Representative
Kgb Usa
McLeansville, NC
05.2012 - 11.2014
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers with account-related issues, ensuring prompt and accurate solutions.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Arts - Political Science
Bennett College
Greensboro, NC05.2013
Skills
- Attention to detail
- Reliable and Dependable
- Time management skills
- Conflict management
- Customer service skills
- Multitasking and Organized
- Data entry
- Call center experience
- Computer proficiency
- Payment processing
- Safe driving practices
- GPS and route planning
- Loading and unloading
- Safety protocols
- Heavy lifting
Timeline
Specimen Collector
Open Arms Treatment Center
01.2022 - 03.2026
Rural Carrier
USPS
01.2014 - Current
Customer Service Representative
Kgb Usa
05.2012 - 11.2014
Bachelor of Arts - Political Science
Bennett College