Tamara Pearson
Panama,FL
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail and food. Efficient server known for productivity and the ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs, and maintain high satisfaction levels.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Jewelry Sales Associate
Zales The Diamond Store
Panama City Beach, FL
12.2023 - Current
- Greeted customers and provided excellent customer service.
- Demonstrated product knowledge to answer customer questions and inquiries.
- Facilitated returns or exchanges with minimal disruption to customers.
- Processed payments using point-of-sale systems, credit card machines, and cash registers.
- Resolved customer complaints in a professional manner.
- Organized promotional events to attract new customers and boost sales.
- Performed basic repairs on jewelry items when needed.
- Received inventory shipments and stocked shelves with merchandise.
Waitress
jimmy's buffet Margaritaville
Panama City Beach, FL
07.2023 - Current
- Prepared checks accurately and processed payments promptly.
- Assisted in seating guests at tables or booths.
- Replenished beverages when necessary.
- Bussed tables as needed during peak hours.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Served alcoholic beverages responsibly in accordance with state laws.
Front Desk Receptionist
Baymont inn & Suit Hotel
Panama City Beach, FL
03.2022 - 02.2024
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Greeted customers warmly and made them feel welcome.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Explained policies and procedures to visitors.
Housekeeping Supervisor
Baymont inn & Suit Hotel
Panama City Beach, FL
04.2016 - 10.2018
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Created and implemented daily cleaning schedules for staff members.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
Education
BBA - Real Estate
Real Estate Training Institute
Jamaica03-2019
Bachelor of Science - Secondary Education
Northern Caribbean University
Jamaica04-2014
Skills
- Jewelry repair
- Brand representation
- Cash handling proficiency
- Fashion awareness
- Store maintenance
- Exceptional customer service
- Hospitality and accommodation
- Point of sale operation
- Team collaboration
- Menu memorization
- Table setting arrangements
- Regulatory compliance
- Upselling techniques
Accomplishments
- employee of the month with By The Seas Resort
Certification
- safeStaff certification
Languages
English
Professional
Timeline
Jewelry Sales Associate
Zales The Diamond Store
12.2023 - Current
Waitress
jimmy's buffet Margaritaville
07.2023 - Current
Front Desk Receptionist
Baymont inn & Suit Hotel
03.2022 - 02.2024
Housekeeping Supervisor
Baymont inn & Suit Hotel
04.2016 - 10.2018
BBA - Real Estate
Real Estate Training Institute
Bachelor of Science - Secondary Education
Northern Caribbean University
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