Lealani Arroyo
Winter Springs,FL
Summary
Motivated retail professional with 3 years of combined experience in management and sales, specializing in delivering exceptional customer experiences while driving operational efficiency and team performance. As a Store Manager at Michaels, led daily operations including staff training, scheduling, merchandising, and inventory management, while fostering a positive work culture that supported both employee development and customer satisfaction. Recognized for strong leadership skills, ability to solve problems under pressure, and consistently meeting sales and performance goals. In addition, gained hands-on expertise in personalized sales and customer relationship building as a Jewelry Sales Associate at Inspiration Company, where I exceeded sales targets by providing tailored product recommendations and creating meaningful customer interactions. Adept at balancing business objectives with customer needs, and passionate about creating an engaging retail environment that supports growth, efficiency, and brand loyalty.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
Work History
Jewelry Sales Associate
Inspiration company
Altamonte Springs, Florida
01.2024 - Current
- Assisted customers in selecting jewelry based on personal style and preferences.
- Maintained inventory levels and organized displays for optimal presentation.
- Educated clients about different gemstones and materials used in jewelry.
- Maintained an organized and clean store environment, including dusting displays regularly.
- Demonstrated product knowledge to answer customer questions and inquiries.
- Performed daily opening and closing procedures such as counting cash drawers and setting alarms.
- Received inventory shipments and stocked shelves with merchandise.
- Provided accurate information about warranties, pricing, policies.
- Engaged in suggestive selling techniques to increase sales volume.
- Performed basic repairs on jewelry items when needed.
- Completed paperwork accurately for all transactions according to company policies.
- Upsold additional services or products to increase revenue opportunities.
- Assisted in the design of custom jewelry pieces for customers.
- Organized promotional events to attract new customers and boost sales.
- Cleaned shelves, counters and tables to maintain organized store.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Described merchandise and explained use, operation and care.
- Bagged or packaged purchases and wrapped gifts.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Customer Service Manager
Michaels Arts and Crafts
Winter Park, Florida
10.2023 - 08.2025
- Assisted team in responding to customer inquiries and concerns.
- Provided support in training new customer service representatives.
- Maintained accurate records of customer interactions and transactions.
- Advertised and sold numerous credit cards
- Reliable UPS access for point , handling packages.
- Handled routine customer complaints with professionalism and empathy.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
Education
Lake Brantley High School
Altamonte Springs, FLSkills
- Customer service
- Product knowledge
- Visual merchandising
- Sales reporting
- Jewelry design
- Inventory management
- Sales strategy
- Problem solving
- Effective communication
- Conflict resolution
- Jewelry repair
- Store maintenance
- Fashion awareness
- Loss prevention strategies
- Exceptional customer service
- Strong communication skills
- Cash handling proficiency
- Professional demeanor
- Meeting sales goals
- Safety and cleanliness standards
- Self motivation
- Organizational skills
- Detail-oriented
- Adaptability and flexibility
- Cash handling
- Verbal and written communication
- Damaged goods returns
- Customer assistance
- Creative thinking
- Team building
- Telephone etiquette
- Documentation and reporting
- Cash drawer management
- Register opening and closing
- Goal setting
- POS software
- Problem-solving abilities
- Attention to detail
- Point of sale systems
- Issue refunds
- E-commerce understanding
Timeline
Jewelry Sales Associate
Inspiration company
01.2024 - Current
Customer Service Manager
Michaels Arts and Crafts
10.2023 - 08.2025
Lake Brantley High School