Tracy Roberts
Port Charlotte,FL
Summary
Knowledgeable in customer relations with proven track record in driving sales growth and cultivating lasting client relationships. Demonstrated success in leading sales teams to meet and exceed targets, with notable achievements in expanding market share and enhancing customer satisfaction. Utilized strategic planning and effective communication to drive team performance and ensure consistent results.
Overview
9
9
years of professional experience
Work History
Jewelry Sales Associate
Kay Jewelers
Port Charlotte, FL
10.2021 - Current
- Cultivated positive customer experiences by welcoming patrons at entry. Engaged customers with targeted questions to facilitate purchase decisions. Analyzed customer cues to tailor product presentations. Actively listened to customer feedback and concerns. Instructed customers on proper product care techniques.
Website Manager
My Sewing Source
Port Charlotte, FL
06.2021 - 12.2025
- Oversaw website maintenance, ensuring timely updates of item pricing and descriptions. Streamlined order processing to enhance efficiency. Coordinated pulling and shipping of incoming orders. Supervised inventory management across the warehouse. Developed and processed purchase orders to meet operational needs. Monitored and checked in purchase orders as they arrived. Managed incoming email communications effectively. Led embroidery and sewing operations for custom requests.
Floor Associate/Cashier
Charlotte Sewing Studio
Port Charlotte, FL
03.2021 - 02.2023
- Organized and maintained front area for optimal presentation. Assisted customers with inquiries and provided support. Addressed customer questions effectively.
Title Processor/Closer
Suncoast One Title & Closings, Inc
North Port, FL
03.2021 - 05.2021
- Facilitated customer engagement through phone and face-to-face communication. Executed title searches by inputting contracts and extracting relevant deeds and tax records. Managed escrow payment acceptance and coordinated confirmation letter distribution. Compiled and digitized documents for final policy request submissions.
Purchasing Manager
Expert Sewing
07.2019 - 03.2021
- Assisted in purchasing inventory for store through appropriate vendors and explored alternative solutions when vendors were out of stock to meet customer needs. Supported product presentation and demonstration efforts. Handled all shipping, receiving, and inventory management tasks. Provided customer service and resolved merchandise issues. Aided in marketing and advertising initiatives on social media and local news outlets. Facilitated networking with prospective vendor partnerships.
General Manager
Lasco
Punta Gorda, FL
02.2017 - 09.2019
- Achieved optimal care and habitat conditions for exotic animals, enhancing their health and safety.
- Streamlined shipping processes for animals, resulting in improved sales efficiency.
- Optimized inventory management practices, ensuring timely purchasing and restocking of supplies.
- Facilitated accurate payroll processing for all employees, contributing to staff satisfaction.
- Established strong partnerships with suppliers and vendors, enhancing resource availability.
Education
Bachelors - Legal Studies
Kaplan University
03.2015
Associates - Science in Electronics Engineering
ITT Technical Institute
03.2003
Skills
- Proficient in Microsoft word and excel
- Detail and service oriented and POS systems
- Dedicated and motivated
- Production management and development
- Customer service oriented
- Purchasing and quality assurance
- Leadership and overall management
- Negotiating sales and service contracts
- Product Demos
- Sourcing
- Office manager experience
- Microsoft Office
- Retail management
- Pricing
- Computer literacy
- Inventory control
- Management
- Business Development
- Project Management
- Retail sales
- Customer service
- Process Improvement
- Marketing
- Sales
- Research
- Organizational Skills
- Payroll
- Microsoft Powerpoint
Timeline
Jewelry Sales Associate
Kay Jewelers
10.2021 - Current
Website Manager
My Sewing Source
06.2021 - 12.2025
Floor Associate/Cashier
Charlotte Sewing Studio
03.2021 - 02.2023
Title Processor/Closer
Suncoast One Title & Closings, Inc
03.2021 - 05.2021
Purchasing Manager
Expert Sewing
07.2019 - 03.2021
General Manager
Lasco
02.2017 - 09.2019
Bachelors - Legal Studies
Kaplan University
Associates - Science in Electronics Engineering
ITT Technical Institute