Jasmine Peoples
Summary
Enthusiastic and detail-oriented first-year Paralegal student with a strong academic background. Skilled in research, writing, and organization, committed to continuous learning and providing support to legal professionals. Currently seeking an internship or entry-level position to gain practical experience in the legal field.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Jewelry Sales Associate
Kay Jewelers
09.2024 - 01.2025
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
- Collaborated with fellow sales associates to achieve team sales goals consistently each month.
Technical Support / Customer Service Representative
Apple
12.2023 - 03.2024
- Handle and carefully respond to all customer inquiries
- Provide excellent customer service through active listening
- Work with confidential customer information and treat it sensitively Aim to resolve issues on the first call by being proactive
- Appropriately communicate with customers
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Manager
Liberty Tax & Loans
03.2022 - 09.2022
- Oversee the day-to-day operations of the tax and loan department, ensuring compliance with federal and state regulations
- Lead a team of professionals, providing coaching, training, and performance evaluations to foster a high-performing team
- Develop and implement strategies to increase revenue, streamline processes, and enhance customer satisfaction
- Evaluate loan applications, assess creditworthiness, and make lending decisions in accordance with company policies
- Maintain up-to-date knowledge of tax laws and regulations, providing expert tax advice to clients and ensuring accurate tax filings
- Monitor financial reports, identify trends, and make data-driven recommendations for improving financial performance
- Collaborate with upper management to set departmental goals, budgets, and KPIs, consistently meeting or exceeding targets
- Conduct internal audits to ensure compliance with company policies and external audits to meet regulatory requirements
- Resolve customer inquiries, complaints, and complex issues in a timely and professional manner
- Implement effective risk management strategies to minimize loan defaults and financial losses
- Implement new software and technologies to improve departmental efficiency and accuracy
Customer Service Representative
Sitel
08.2020 - 03.2021
- Handle inbound calls from customers and assist them with inquiries, requests, and product support
- Listen attentively to customer concerns and provide accurate and timely information
- Utilize computer systems to navigate through customer accounts, research and review policies, and provide thoughtful solutions
- Meet performance targets set by the company such as customer satisfaction, productivity and quality
- Handle difficult customer situations professionally and ensure their satisfaction
- Document customer interactions and transactions accurately in company's data base
Assistant Manager
Mapco Mart
11.2019 - 05.2020
- Assist the Store Manager in daily store operations, including staff scheduling, inventory management, and ensuring compliance with company policies and procedures
- Lead and motivate a team of employees to achieve sales targets, excellent customer service, and operational excellence
- Manage inventory levels, conduct regular stock checks, and order replenishments to ensure product availability and minimize out-of-stock situations
- Monitor cash handling procedures and maintain accurate records of cash transactions
- Participate in the recruitment and onboarding of new employees
Cashier
Sprint Mart
09.2015 - 06.2016
- Greeted customers with a welcoming demeanor, assisting them with their shopping needs and inquiries
- Processed transactions accurately and efficiently using the POS system, handling cash, credit/debit cards, and checks
- Maintained a neat and organized checkout area, including restocking merchandise and arranging displays
- Answered customer questions about products, prices, and store policies, providing excellent service and addressing concerns
- Collaborated with team members to ensure smooth store operations, including assisting with restocking shelves and organizing inventory
Education
Associate of Arts - Paralegal Studies
Gadsden State Community College
Gadsden, AL01-2027
Associate of Arts - Business Management
Ashford University
San Diego, CA01-2019
Certified in Phlebotomy -
East Mississippi Community College
12.2017
High School Diploma -
Saks High School
05.2014
Skills
- Financial management
- Legal Research: Proficient in conducting legal research using Westlaw, LexisNexis, and other resources
- Legal Writing & Documentation: Developed skills in drafting legal documents, motions, and correspondence in coursework
- Communication: Strong verbal and written communication skills, with the ability to interact professionally with clients, attorneys, and other stakeholders
- Organization & Case Management: Demonstrated ability to manage and organize files, maintain documentation, and assist in case preparation through coursework and project work
- Microsoft Office Suite: Advanced skills in Word, Excel, PowerPoint, and basic knowledge of legal-specific software (if applicable)
- Time Management: Ability to manage multiple assignments and meet deadlines efficiently
Certification
Certified in Phlebotomy, East Mississippi Community College, 12/01/17
Affiliations
- Member of Paralegal Club
Timeline
Jewelry Sales Associate
Kay Jewelers
09.2024 - 01.2025
Technical Support / Customer Service Representative
Apple
12.2023 - 03.2024
Manager
Liberty Tax & Loans
03.2022 - 09.2022
Customer Service Representative
Sitel
08.2020 - 03.2021
Assistant Manager
Mapco Mart
11.2019 - 05.2020
Cashier
Sprint Mart
09.2015 - 06.2016
Certified in Phlebotomy -
East Mississippi Community College
High School Diploma -
Saks High School
Associate of Arts - Paralegal Studies
Gadsden State Community College
Associate of Arts - Business Management
Ashford University
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