Leka Hanna
Sterling Heights,MI
Summary
Dynamic professional with a proven track record at Macy's, excelling in jewelry styling and customer service. Demonstrated exceptional attention to detail and problem-solving skills, consistently achieving sales targets while enhancing customer satisfaction. Adept at operating POS systems and fostering positive client relationships to drive business success.
Overview
28
28
years of professional experience
Work History
Jewelry Sales Associate
Macy's
Troy, Michigan
10.2023 - Current
- Assisted Macy's customers with jewelry selection and styling advice
- Displayed jewelry merchandise according to Macy's visual standards
- Maintained organized cases and secure jewelry counter presentation
- Operated POS register for sales, returns, and exchanges
- Resolved customer questions about pricing, warranties, and product care
Pharmacy Technician
Kroger Pharmacy
Troy, MI
09.2022 - 12.2022
- Produced prescription labels and fulfilled medication orders as a licensed pharmacy technician according to the physician's request with 0% error rate
- Input customer data daily with 100% accuracy, enhancing data reliability
- Interacted with 50 customers daily in person and over the phone, fostering positive customer relationships
Manager
Red Apple Inn
Wayne, MI
07.2019 - 09.2022
- Increased customer retention, driving occupancy rate to 95%
- Supervised team of 13, delegated tasks effectively to meet customer needs
- Documented expenditures, ensuring compliance with financial regulations
Founder and Owner
Summer Cleaning Inc.
Sterling Heights, MI
06.2011 - 04.2014
- Prospected and secured over 10 corporate clients for after-hours cleaning, such as PNC Bank
- Created budget forecasts and maintained expenditure records to support financial stability
- Consulted clients on preferences and implemented feedback to enhance service quality
Cashier
Northwest Liquor Store
Detroit, MI
05.2007 - 12.2012
- Processed hundreds of cash, check, EBT, and card transactions daily, ensuring accurate handling of customer payments
- Labelled, stocked, and inventoried hundreds of products daily for easy identification and quality assurance
- Adhered to government regulations and store guidelines regarding product sales to maintain compliance
Manager
Al's Carwash
Detroit, MI
03.2005 - 12.2007
- Supervised and trained team of 5, ensuring daily washing of over 1200 vehicles
- Itemized revenue and expenditures while managing stock and inventory requests weekly
- Provided daily advice to customers on vehicle cosmetic procedures, enhancing customer satisfaction
Factory Line Worker
Industrial Metal Coating Co.
Sterling Heights, MI
12.1998 - 01.2001
- Conducted quality control on over 5,000 auto parts daily, ensuring defect-free products
- Exceeded daily quota expectations by 150% while painting auto parts
- Evaluated client reports for companies like Chrysler to identify potential recalls
Education
Pharmacy Technician Training -
Utica Schools Community Education
Sterling Heights, MI12-2013
English as a Second Language (ESL) -
Utica Schools Community Education
Sterling Heights, MI05-2013
High School Diploma -
Erbil High School for Girls
Erbil, Iraq01-1989
Skills
- Jewelry product knowledge, Cash Registers, Microsoft Word, Computer Use (General)
- Cash handling
- Customer service
- Sales target achievement
- Customer satisfaction
- Sales and promotions
- Computer Use (General)
- Microsoft Word
- Detail orientation
- Problem solving
- Effective communication
- Customer engagement
SKILLS
Language: Arabic (Native), Sureth/Assyrian (Native Speaker), English (Intermediate/Advanced)
Timeline
Jewelry Sales Associate
Macy's
10.2023 - Current
Pharmacy Technician
Kroger Pharmacy
09.2022 - 12.2022
Manager
Red Apple Inn
07.2019 - 09.2022
Founder and Owner
Summer Cleaning Inc.
06.2011 - 04.2014
Cashier
Northwest Liquor Store
05.2007 - 12.2012
Manager
Al's Carwash
03.2005 - 12.2007
Factory Line Worker
Industrial Metal Coating Co.
12.1998 - 01.2001
Pharmacy Technician Training -
Utica Schools Community Education
English as a Second Language (ESL) -
Utica Schools Community Education
High School Diploma -
Erbil High School for Girls