Tamara Peoples
Phoenix,USA
Summary
Strategic HR professional skilled in developing and implementing recruitment strategies that align with business objectives. Recognized for building strong relationships with stakeholders and enhancing team dynamics to foster collaboration. Experienced in overseeing compliance, optimizing processes, and driving operational efficiency in diverse recruitment environments.
Overview
1
1
Certification
21
21
years of professional experience
Work History
HR Recruiter Director
H.E.L.P.M.E. INC
Phoenix, USA
05.2013 - Current
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Developed recruiting strategies that identified qualified candidates and expanded talent network.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Maintained filing system of current, prospective and future positions.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Checked references and confirmed employment history for candidates to ensure accuracy.
- Facilitated new employee orientations to foster positive team attitude.
- Operated and maintained applicant tracking and candidate management systems.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
- Oversaw full cycle recruiting, successfully filling 101 vacancies each quarter.
- Developed and deepened relationships with college campus representatives to meet with graduating seniors for recruitment.
- Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations.
- Used Boolean searches to develop applicant portfolios for expected openings.
- Conducted 10 recruiting events annually to cultivate passive talent pipeline for future hiring.
- Cultivated in-depth understanding of various industry trends and hiring desires.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Completed human resource operational requirements by scheduling and assigning employees.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Partnered with management to ascertain hiring needs and subsequently provide candidate recommendations.
- Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Oversaw HR needs for 50-employee operation across 2 locations.
- Acted as staff member advocate, encouraging and supporting various depts to identify and resolve conflicts.
- Developed and employed 50 industry network to acquire up-to-date and relevant applicant sources.
- Planned and launched large-scale events that boosted employee participation by 90%.
- Verified applicant references and employment details.
- Developed and maintained courteous and effective working relationships.
- Gained strong leadership skills by managing projects from start to finish.
- Resolved problems, improved operations and provided exceptional service.
HR Recruiting Manager
Farmer's Transport
Phoenix, USA
01.2005 - Current
- Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
- Recommended and finalized HR actions for faculty and staff position management, compensation, and onboarding processes, improving recruitment efficiency.
- Managed employee disputes by employing conflict resolution techniques.
- Guided leaders and employees on company policies, programs, benefits, and salary administration.
- Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
- Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Created vision and goals for HR team, motivating staff to enhance customer support and streamline HR processes.
- Supervised and mentored direct reports and developed talented HR teams.
- Developed focused training programs, leadership pipeline and succession plans.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skill set.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Organized and led staff orientation programs and training to promote collaboration.
- Implemented performance review and motivational strategies to elevate HR team results.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Boosted customer satisfaction ratings by enabling staff to implement speedy resolutions for diverse issues through robust internal knowledgebase and industry-leading training.
- Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
- Coordinated with senior leadership to implement innovative solutions addressing managerial needs, aligning HR strategies with business objectives.
- Motivated employees through special events, incentive programs and constructive feedback.
- Collaborated with senior management and performed benefits analysis, corrective action planning and big-picture data capturing.
- Led and strategically directed team of human resources professionals.
- Evaluated training program success and presented strategic improvement recommendations to upper management.
- Expanded operational bases and increased revenues by developing and integrating business plans.
Representative
TTEC
Phoenix, USA
05.2015 - 02.2026
- Achieved monthly sales goals by effectively communicating product benefits and onboarding new clients.
- Set and exceeded defined sales goals, contributing to overall team success.
- Achieved or exceeded company-defined sales quotas.
- Increased sales through personalized purchase advice and strategic product promotion.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
Education
Bachelor's degree - Public Administration, Political Science, HR
Roosevelt University
Chicago, ILSkills
- Recruitment and selection
- Full cycle recruiting
- Talent acquisition
- HR Sourcing
- Behavioral Interviewing
- Interviewing
- Interviewing methods
- Employee Orientation
- HR compliance
- Employee relations management
- Employee relations
- Human Resources Management
- Human Resources
- Negotiation
- Strategic management
- Performance management
- Process improvement
- Operational management
- Management
- Team leadership
- Team Motivation
- Cross-functional Collaboration
- Project Coordination
- Data-driven decision making
- Profit and loss analysis
- Sales Techniques
- Sales Growth Techniques
- Digital Marketing
- Client Relationship Management
- Customer Service
- Customer Conflict Management
- Customer Support
- Attention to detail
- Organizational skills
- Analytical skills
- Decision making
- Emotional intelligence in HR leadership
- Conflict Management
- Training execution
- Workday
- Oracle
- PeopleSoft
- Paycom
- Kronos
- ATS
- Talent management software
- Taleo
- HRIS
- Microsoft Office
- Data entry
- Office management
- Internal audits
- Policy & process development
- Event Planning
- Writing
- Teamwork
- Problem solving
- FMLA
- Equal Employment Opportunity (EEO)
- Affordable Care Act (ACA)
- HR operations department management
- Senior leadership
- Communication skills
- High volume recruitment
- Behavioral interviewing
- Employment law
- Team leadership
- Policy & process development
- High volume recruitment
- Sales Techniques
- Team leadership
- Problem solving
- Customer Support
- Performance improvement
- Sales Growth Techniques
Certification
- Professional In Human Resources
- Driver's License
Languages
English
Timeline
Representative
TTEC
05.2015 - 02.2026
HR Recruiter Director
H.E.L.P.M.E. INC
05.2013 - Current
HR Recruiting Manager
Farmer's Transport
01.2005 - Current
Bachelor's degree - Public Administration, Political Science, HR
Roosevelt University