TAMARA Rapp

• Patient Scheduling & Appointment Coordination

• Multitasking & Time Management

• Handle high volume inbound and outbound calls in a fast paced medical center environment

• Coordinate and manage patient scheduling, optimizing provider calendars and appointment flow

• Perform front desk operations including check-in, check-out, and patient flow management

• Perform insurance verification and manage referrals with strong attention to detail

• Utilize EMR systems for scheduling, documentation, and patient tracking

• Serve as Team Lead supporting daily operations and staff workflow

• Train and onboard new hires as a Certified Preceptor

• Assist with interviewing candidates and strengthening team performance

• Prepared documents and reports for clinical reviews and discharge plans.
• Evaluated patient progress regularly, adjusting care plans as needed to ensure optimal results.

• Answered phone promptly and directed incoming calls to correct offices.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Corresponded with clients through email, telephone, or postal mail.
• Handled cash transactions and maintained sales and payments records accurately.