Tamara Richardson
Dundalk,MD
Summary
Knowledgeable professional skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer, and problem-solver, known for high productivity and efficiency in task completion. Possess specialized skills in employee engagement strategies, and performance assessments. Excel using communication, adaptability, and leadership to foster learning environments that promote growth.
Overview
8
8
years of professional experience
Work History
Trainer
Fedex Ground
Sparrows Point, Maryland
11.2022 - 03.2025
- Conducted onboard sessions to orientate new staff members about company policies and procedures.
- Assisted new employees as well as existing in loading and unloading trucks, scanning along with other various duties.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Recommended changes or improvements in existing training processes as needed.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
Customer Service Representative
Royal Farms
Sparrows Point, MD
06.2019 - 11.2022
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Instacart Shopper
Instacart
Washington, DC
04.2017 - 06.2019
- Resolved customer complaints quickly and professionally.
- Verified product quality and quantity against customer orders.
- Delivered groceries on time according to company standards for customer satisfaction.
Education
High School Diploma -
Bowie High School
Bowie, MD06-2000
Skills
- Employee training
- Training program development
- Performance tracking
- Customer service
- Communication skills
- Attention to detail
- Data entry
- Clear verbal communication
Timeline
Trainer
Fedex Ground
11.2022 - 03.2025
Customer Service Representative
Royal Farms
06.2019 - 11.2022
Instacart Shopper
Instacart
04.2017 - 06.2019
High School Diploma -
Bowie High School