Tamara Royal-bey
Overland Park,KS
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Skilled professional motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.
Efficient host skilled in managing guest experiences and operational flow in fast-paced environments. Known for productivity and ability to complete tasks swiftly while maintaining high standards of service. Specialized skills include reservation management, customer service excellence, and communication. Excel in using empathy, adaptability, and problem-solving to enhance guest satisfaction and streamline restaurant operations.
Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
1998
1998
years of post-secondary education
Work History
Host
Sickies Garage
Overland Park, Kansas
06.2025 - Current
- Greeted and seated guests promptly in a fast-paced dining environment.
- Managed reservations and waitlists using restaurant management software.
- Collaborated with servers to ensure smooth guest service during peak hours.
- Assisted in maintaining cleanliness and organization of the dining area.
- Provided menu information and recommendations to enhance guest experience.
- Handled guest inquiries and resolved issues efficiently to ensure satisfaction.
- Trained new hosts on procedures and customer service standards effectively.
- Supported team during special events by coordinating seating arrangements and flow.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
Customer Service Representative/Retention Specialist
Spectrum
Overland Park, Kansas
08.2024 - 05.2025
- Assisted customers with inquiries and resolved issues effectively.
- Managed customer accounts using Spectrum's CRM systems.
- Provided product information to enhance customer understanding.
- Documented customer interactions in compliance with company standards.
- Escalated complex issues to senior staff for resolution.
- Maintained a positive and professional demeanor during interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
General Manager
Caseys's General Stores
Mission, Ks
09.2023 - 08.2024
- Directed daily operations to ensure efficient store performance.
- Managed staff recruitment, training, and development for optimal team performance.
- Oversaw inventory management to maintain stock levels and reduce waste.
- Ensured compliance with safety and health regulations in all store activities.
- Developed budgets and monitored financial performance for effective resource allocation.
- Fostered a positive work environment to boost employee morale and satisfaction.
- Collaborated with vendors to optimize product selection and pricing strategies.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Developed service and sales strategies to improve retention and revenue.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
1st Assistant Manager
Caseys's General Stores
Olathe, Kansas
12.2020 - 07.2022
- Supervised daily operations and ensured efficient workflow at convenience store.
- Trained and mentored staff on customer service best practices and operational procedures.
- Assisted in inventory management, ensuring accurate stock levels and proper organization.
- Handled customer inquiries and resolved issues to enhance satisfaction and loyalty.
- Conducted regular inspections to maintain cleanliness and safety standards throughout store.
- Monitored cash handling procedures to ensure accuracy during transactions and deposits.
- Supported scheduling efforts to optimize labor allocation based on business needs.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Supervised staff to ensure efficient operation of the store.
- Monitored trends in customer satisfaction surveys and initiated corrective action when needed.
- Managed employee scheduling ensuring adequate staffing levels during peak business hours.
- Coordinated special events such as in-store promotions, charity drives.
- Enforced loss prevention measures within the store environment.
- Maintained cleanliness of the store environment by performing daily walkthroughs and inspections.
- Implemented promotional campaigns designed to increase product visibility and sales.
- Coordinated efficient sales floor changes to incorporate new merchandise, markdown products and run special sales.
- Conducted weekly meetings with team members to discuss customer service issues.
- Protected store from excess liability by keeping employees compliant with city, county and state sales regulations.
- Kept store inspection ready with consistent oversight of daily team activities and workflows.
- Ensured compliance with company policies, procedures, safety rules, and regulations.
- Minimized shrinkage and product loss by effectively managing inventory controls.
- Created monthly reports summarizing operational results, progress towards goals and departmental budget information.
- Addressed employee concerns or grievances in a professional manner.
- Served as a role model for other employees by demonstrating exceptional work ethic and dedication.
- Assisted customers with product selection decisions based on their individual needs.
- Developed and implemented strategies for increasing sales revenue.
Cashier
Caseys General Stores Inc
Fort Scott, Kansas
08.2020 - 10.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced at shift end.
- Assisted customers with product inquiries and provided recommendations.
- Ensured cleanliness of checkout area and maintained a welcoming environment.
- Collaborated with team members to improve customer service processes.
- Handled customer complaints professionally and resolved issues promptly.
- Trained new cashiers on operational procedures and store policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
Assembly Line Worker
Peerless inc
Fort Scott, Ks
11.2017 - 09.2020
- Operated assembly line machinery to ensure efficient product flow.
- Inspected components for quality and adherence to standards.
- Collaborated with team members to maintain smooth workflow.
- Followed safety protocols to maintain a safe working environment.
- Trained new employees on assembly procedures and equipment use.
- Assisted in troubleshooting equipment issues during production runs.
- Maintained cleanliness and organization of the work area daily.
- Worked quickly and efficiently while maintaining high standards of quality control.
- Ensured work areas were kept clean and organized at all times.
- Followed standard operating procedures while performing tasks on the assembly line.
- Recognized defective material and reported issues to management.
- Assembled component parts of items and completed hand-finishing of final products.
Kitchen Manager
Caseys General Stores Inc
Fort Scott, Kansas
12.2015 - 09.2017
- Managed kitchen staff to ensure efficient meal preparation and service.
- Maintained inventory levels and ordered supplies as needed.
- Enforced food safety and sanitation standards consistently.
- Coordinated daily kitchen operations, including food prep scheduling.
- Developed menus in alignment with customer preferences and seasonal ingredients.
- Implemented waste reduction strategies to optimize resource use.
- Communicated effectively with front-of-house staff to ensure smooth service flow.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Created weekly schedules for kitchen staff members based on anticipated business volume.
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
Education
Louisburg Highschool
Louisburg , KsSkills
- Guest seating coordination
- Reservation management
- Menu knowledge
- Customer complaint resolution
- Restaurant software proficiency
- Customer relationship management
- Staff training and development
- Inventory management
- Team collaboration
- Event coordination
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Stress management
- Professional appearance
- Customer engagement
- First aid training
- Guest feedback
- Takeout order processing
- Online reservations
- Staff coordination
- Front of house organization
- Reservations
- Group reservations management
- Effective time management
- Reservation coordination
- POS software
- Customer service
- Sales strategies
- Exceptional communication
- Detail-oriented
- Menu management
- Task prioritization
- Verbal and written communication
- Up-selling techniques
- Health standards
- Team player mentality
- Multitasking proficiency
- Strong interpersonal skills
- Guest relations
- Impression management
- Effective multitasking
- Interactive communication skills
- Guest complaint resolution
Timeline
Host
Sickies Garage
06.2025 - Current
Customer Service Representative/Retention Specialist
Spectrum
08.2024 - 05.2025
General Manager
Caseys's General Stores
09.2023 - 08.2024
1st Assistant Manager
Caseys's General Stores
12.2020 - 07.2022
Cashier
Caseys General Stores Inc
08.2020 - 10.2021
Assembly Line Worker
Peerless inc
11.2017 - 09.2020
Kitchen Manager
Caseys General Stores Inc
12.2015 - 09.2017
Louisburg Highschool