Angel Hernandez
Carpentersville,IL
Summary
Dynamic front desk specialist skilled in managing high-volume environments and optimizing customer interactions. Expertise in coordinating reservations, addressing complaints empathetically, and ensuring seamless operations. Proven track record in enhancing client onboarding and fostering positive guest experiences.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Host
Fire bar grill
Crystal Lake, Illinois
03.2026 - 07.2026
- Managed reservations and coordinated waitlists efficiently.
- Assisted servers by providing menus and answering guest inquiries.
- Handled customer complaints with professionalism and empathy.
- Trained new hosts on procedures and guest service standards.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Managed incoming calls during busy shifts.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
Front Desk Receptionist
Pro Fitness
08.2025 - 03.2026
- Greeted and welcomed clients, ensuring a positive first impression of the facility.
- Managed multi-line phone system, directing calls to appropriate staff efficiently.
- Scheduled appointments and maintained calendar for fitness classes and consultations.
- Processed customer transactions efficiently and accurately.
- Processed membership applications and payments accurately, enhancing client onboarding experience.
- Assisted customers with product inquiries and selections.
- Maintained clean work environment, promoting safety and organization on job sites.
- Operated cleaning equipment to maintain cleanliness and sanitation standards.
- Conducted routine inspections to identify maintenance needs in facilities.
Roofer
601 Adjusters
06.2021 - 05.2025
- Installed roofing systems using various materials, ensuring quality and durability.
- Conducted thorough inspections to identify roofing issues and recommend solutions.
- Collaborated with team members to enhance project efficiency and safety standards.
- Trained junior roofers on proper techniques and safety protocols to improve workflow.
- Engaged potential customers through direct door-to-door interactions.
- Demonstrated product features and benefits to promote sales effectively.
Education
High School Diploma -
Dundee Crown High School
Carpentersville, IL04-2026
Skills
- Reservation management
- Appointment scheduling
- Customer service
- Customer engagement
- Telephone etiquette
- Effective communication
- Concise communication
- Time management
- Scheduling
- Team collaboration
- Multitasking proficiency
- Office organization
- Attention to detail
- Conflict resolution
- Initiative-taking
- Guest seating coordination
Certification
Food Handler Certification
BASSET Certification
References
Jonathan Martinez (224-523-9433)
Maureen Kielbasa (224-848-2591)
James Hermes (847 401 3884)
Languages
- English
- Spanish
Timeline
Host
Fire bar grill
03.2026 - 07.2026
Front Desk Receptionist
Pro Fitness
08.2025 - 03.2026
Roofer
601 Adjusters
06.2021 - 05.2025
High School Diploma -
Dundee Crown High School