Tamara Schriever-Rankin
Summerfield,NC
Summary
Versatile Senior Manager specializing in project management and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales Operations & Enablement - Sr. Mgr
Verizon
02.2020 - Current
- Achieved operational excellence by streamlining processes and implementing best practices.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Developed strategic plans for business growth, resulting in increased revenue and market share.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Brainstormed and developed sales strategies to achieve short and long term sales revenue objectives.
Business Account Manager - Government
Verizon Wireless
03.2015 - 02.2020
- Implemented effective communication methods with clients, resulting in stronger relationships and improved retention rates.
- Delivered tailored presentations to prospective clients, showcasing products and services that addressed their unique needs.
- Managed a diverse portfolio of accounts, ensuring timely delivery of services and maintaining high levels of customer satisfaction.
- Coached and mentored junior team members, enhancing their skill sets and contributing to their career development.
- Facilitated regular client meetings to review progress updates and address any concerns or inquiries proactively.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Specialist - SMB
Verizon Wireless
05.2013 - 02.2015
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Developed strong client relationships through consistent communication and attentive service.
- Increased sales revenue with targeted marketing campaigns and strategic product positioning.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Transformed underperforming departments with strategic planning efforts focused on process improvement.
- Interpreted clients' needs and introduced services to fit specific requirements.
Assistant Manager - Retail Sales
Verizon Wireless
07.2006 - 04.2013
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Education
Bachelor of Science - Marketing
University of North Carolina - Wilmington
Wilmington, NCSkills
- Strategic Planning
- Reporting oversight
- Data Analytics
- Corporate Communications
- Cross-Functional Collaboration
- Organizational improvement
Certification
PMP - Project Management Professional
Timeline
Sales Operations & Enablement - Sr. Mgr
Verizon
02.2020 - Current
Business Account Manager - Government
Verizon Wireless
03.2015 - 02.2020
Specialist - SMB
Verizon Wireless
05.2013 - 02.2015
Assistant Manager - Retail Sales
Verizon Wireless
07.2006 - 04.2013
Bachelor of Science - Marketing
University of North Carolina - Wilmington
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