Dawn Thompson
Nashville,TN
Summary
Dynamic sales leader with extensive experience at Comcast Business, excelling in territory management and team development. Proven track record in driving revenue growth through strategic planning and consultative selling techniques. Adept at fostering relationships and enhancing onboarding processes, resulting in high-performing teams and improved operational efficiency.
Overview
12
12
years of professional experience
Work History
Sr. Manager, Onboarding, Sales Enablement
Comcast Business
Nashville, TN
01.2025 - Current
- Collaborated with leaders to align territories, ensuring balanced coverage, optimize head count and improved market execution.
- Effectively communicate difficult messages and performance feedback across all levels.
- Collaborate with senior Leadership through structured weekly check-ins, leveraging SWOT analyses and onboarding reviews to assess performance, identify risks and drive targeted improvement.
- Collaborate with HQ partners to design and implement a standardized onboarding program for the SSR and Engineering organization, supporting both SB and Enterprise segments.
- Assisted in the launch of R2BAE and BAE1 strategies through leadership development, communication and early adoption support.
- Developed and Delivered tailored Sales Leadership onboarding programs in partnership with Human Resources, accelerating leader effectiveness and organizational alignment.
- Developed and implemented curriculum to enhance onboarding experience for employees with less than nine months of service to include BIMO (BAE1) and R2BAE.
- Implemented automated technologies to streamline sales and onboarding processes and enhance operational efficiency.
- Conducted performance reviews for new hires and leadership teams, delivering actionable feedback..
- Established effective communication channels to address system issues promptly.
- Created comprehensive conveying progress for senior management review.
Sr. Field Sales Manager
Comcast Business
Charleston, South Carolina
09.2021 - 01.2025
- Lead a high impact turn around materially by driving revenue and unit growth, increasing participation from 25% to 80%
- Developed strategic sales plans to drive revenue and unit growth in assigned markets.
- Led, managed, and trained 8-12 sales representatives across Atlanta, Charleston, and Augusta markets.
- Coached, developed and motivated team to achieve revenue and KPI goals.
- Led org meetings and managed forecasting activities during director's absence, served as active team lead.
- Conducted weekly one-on-one meetings and field/virtual shadows with sales representatives and managers.
- Created training content for region-wide delivery, ensuring effective use of tools and processes.
- Educated employees on program changes, new processes and current product information.
- Recognized as the subject matter expert for CB Products and process to include CBSales and Salesloft.
- Articulated team results and established behaviors to both individual contributors and senior leadership.
- Created and maintained a positive culture that fosters winning attitudes.
- Developed a mentor program alongside new hire onboarding calendar to streamline integration of new hires.
Field Sales Manager
Comcast Business
Atlanta, GA
08.2019 - 09.2021
- Led a team and launched the SWEEP team program from the ground up.
- Designed and executed sales strategies for new accounts in targeted expansion areas.
- Gained market share in new growth areas through strategic planning.
- Maintained a positive culture while driving engagement and motivation to attain results.
- Provided training and mentorship to new sales staff for skill enhancement.
- Conducted regular performance reviews, identifying areas for improvement to enhance team effectiveness.
- Collaborated with internal stakeholders including Construction, Marketing, Finance and Technical Operations teams.
- Analyzed competitors' pricing structures and promotions to inform strategic decisions.
Senior Business Account Executive
Comcast Business
Houston, Texas
05.2014 - 08.2019
Education
Associates Business Management -
University of Colorado
Boulder, COTen-week leadership training program. -
Wolf Creek Leadership Training
Atlanta, GA6 Month Career Acceleration and Leadership Development Program. -
Pathbuilders - Percepta Program
Atlanta, GASkills
- Territory Management
- Talent Acquisition
- Performance Management
- Coaching
- Forecasting
- Sales Reporting
- Task delegation
- Onboarding new hires
- Verbal communication
- Lead generation
- Digital Sales Strategies
- Presentations and Public Speaking
- Interdepartmental Collaboration
- Consultative Selling Techniques
- Relationship selling
- Sales presentations
- Team leadership
- Goal Setting and Achievement
- Territory growth
- Decision-Making
- Performance Evaluations
- Sales implementation
- Solution Selling
- Closing Techniques
- Staff training
- Relationship building
- Relationship Building
- Sales Tracking
- CRM management
- Data analysis
- Team leadership
- Strategic planning
- Effective communication
- Coaching and mentoring
- Performance management
- Partnership development
- Cross-functional leadership
- Talent development
- Onboarding Metrics
Accomplishments
- Leadership Council of Excellence 2020, 2021, 2023
- RVP MVP for Q3 2022
- Presidents Club 2022
- Peer Based Leader of the Quarter Q3 2023
- All In Leader November 2025
- Growth Champion of the Year 2025
- Championship Mindset 2026
Timeline
Sr. Manager, Onboarding, Sales Enablement
Comcast Business
01.2025 - Current
Sr. Field Sales Manager
Comcast Business
09.2021 - 01.2025
Field Sales Manager
Comcast Business
08.2019 - 09.2021
Senior Business Account Executive
Comcast Business
05.2014 - 08.2019
Associates Business Management -
University of Colorado
Ten-week leadership training program. -
Wolf Creek Leadership Training
6 Month Career Acceleration and Leadership Development Program. -
Pathbuilders - Percepta Program