Tamara Speaks
Cockeysville,USA
Summary
Detail-oriented and forward-thinking Senior Executive Assistant with many years of experience in strategic planning with excellent communication, interpersonal, and creative thinking skills currently seeking to relocate to Dallas.
Overview
27
27
years of professional experience
Work History
Executive Assistant
Baltimore City Recreation and Parks
Baltimore, Maryland
11.2022 - Current
- Agency Travel Coordinator
- Staff training and Soft Skills Development
- Multi-Agency event logistics
- Event Coordination and Management of large scale events
- Developed effective systems for tracking projects and monitoring progress of tasks assigned by the Director
- Provided administrative support to the Director and Chief of Staff including scheduling appointments and managing calendars
- Organized and maintained confidential files and records, ensuring accuracy and compliance with relevant regulations
- Facilitated communication between staff members at all levels within Recreation and Parks along with Baltimore City agencies to ensure an efficient workflow
- Assisted in planning conferences, workshops and Mayoral events in partnership with Recreation and Parks
- Acted as a liaison between the Director's office, internal and external contacts to facilitate communication flows
- Assisted with the development and implementation of executive policies
- Sustained office efficiency by planning and implementing office systems and equipment procurement
- Prepared agendas, Executive Leadership meeting minutes and team follow-up
- Collaborated with the Marketing and Communications division to develop and execute VIP engagement strategies
- Collaborated with the Marketing and Communications division on Weekly video segments from the Executive Director to the agency
- Coordinated with internal teams on projects related to branding and communications efforts
Store Director
Zara
Annapolis, Maryland
01.2018 - 06.2020
- Provided leadership and motivation to team members increasing morale, productivity and efficiency within the store
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
- Strengthened work flow productivity by hiring, managing and developing talent from stock associates to department managers & coaching to the business need's top priorities
- Inspected store layouts regularly for any potential hazards or risks associated with the visual presentation
- Trained visual team members on presentation standards in accordance with company
- Developed calculated service protocols for detected theft attempts
- Set clear expectations and plan of action to decrease loss through sales and service
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Coordinated employee schedules according to staff availability and processed time-off requests
Visual Merchandising Manager
Pottery Barn, US
Towson, Maryland
09.2015 - 01.2018
- Coordinated services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing, and event security
- Created and distributed surveys to measure the success of events
- Demonstrated great teamwork skills with staff members involved in production and transport.
District Loss Prevention Manager
True Religion Jeans
Towson, Maryland
09.2014 - 09.2015
- Managed the operational compliance and loss prevention objectives for 12 doors including mall, store front and outlet locations
- Reviewed CCTV footage regularly in order to identify suspicious activity and/or potential risks
- Set clear expectations and plan of action to decrease loss through sales and service
- Impacted shrink percentage to the store's benefit through monthly Loss Prevention audits and shared best practices
Assistant Store Manager of Operations
J.Crew
Towson, Maryland
05.2012 - 09.2014
- Assisted in the development and implementation of store policies and procedures.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Maintained a safe working environment by enforcing safety regulations and conducting regular inspections.
Senior Account Manager
Bank of America
Hunt Valley, Maryland
05.2007 - 05.2012
- Analyzed financial data developing strategic plans to enhance team performance metrics within Customer Assistance
- Resolved complex time sensitive customer issues by using effective problem-solving skills and sound judgement for long lasting resolution
- Awarded the Customer Assistance Top Performer 7 consecutive months by managing an inward call volume upwards of 350 calls per day with developed customer profiles, an established resolution, along with reduced financial risk
- Utilized best practices to train colleagues on regulatory documentation, compliance and quality control within both consumer and business portfolios
Assistant Manager
Nordstrom
Towson and King of Prussia, MD
04.1998 - 05.2006
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Communicated regularly with customers to gain insights into their needs.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
BACHELOR OF ARTS (B.A.) - FASHION DESIGN
Moore College of Art & Design
Philadelphia, PA05.2004
Skills
- Recruiting and Hiring
- Profit and Loss Accountability
- Cross-functional Team Management
- Internal and External Elevated Service
- Staff Training and Leadership Development
- Large team Management 30 Employees
- Creative Problem Solving
- Experiential Marketing
- Sponsorship Procurement
- Sponsorship Decks
- Multi-Agency Event Logistics
- VIP Hospitality Suite
- Slack
- Teams
- Operational Compliance
- Project Management
Special Event Experience
Veteran's Day Parade Announcer, Baltimore City, Baltimore, MD, 11/01/23
AFRAM VIP Experience 6/17-6/18/23
Vendor Coordinator Baltimore City Agency Employee Cookout 9/30/23
Mayor Brandon M. Scott’s 2024 State of the City Address 3/25/24 Usher to the Mayor’s Cabinet Members
Mayor Brandon M. Scott VIP AFRAM Kick-off Celebration Assistant Coordinator 6/21- 6/22/24
Admin Awards Advisory Board Member Washington, D.C. 8/16/24
Vendor Coordinator Baltimore City Agency Employee Cookout Charmchella 10/5/24
Veteran’s Day Parade Assistant, Baltimore City, MD 11/11/24
Goodwill’s 67th Annual Thanksgiving Dinner and Community Resource Fair 11/27/24
The Inauguration Ceremony of Mayor Brandon M. Scott, Youth Groups Usher 12/3/24
Holiday on Holliday Coat and Toy Giveaway Baltimore City Hall 12/4/24
Awards
Admin Awards Loyalty Award Nominee, 08/01/23
Timeline
Executive Assistant
Baltimore City Recreation and Parks
11.2022 - Current
Store Director
Zara
01.2018 - 06.2020
Visual Merchandising Manager
Pottery Barn, US
09.2015 - 01.2018
District Loss Prevention Manager
True Religion Jeans
09.2014 - 09.2015
Assistant Store Manager of Operations
J.Crew
05.2012 - 09.2014
Senior Account Manager
Bank of America
05.2007 - 05.2012
Assistant Manager
Nordstrom
04.1998 - 05.2006
BACHELOR OF ARTS (B.A.) - FASHION DESIGN
Moore College of Art & Design