Tamara Stevens
Norman,OK
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Benefits Adjuster
American Fidelity
Oklahoma City
09.2023 - Current
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
- Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
- Assisted clients in understanding their insurance coverage by explaining complex terms and conditions clearly and concisely.
- Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.
- Enhanced departmental processes by staying informed of industry trends and incorporating new technologies or strategies into daily routines.
- Enhanced client satisfaction by providing timely updates and effectively resolving claim disputes.
Special Travel Agent Relations Representative
Royal Caribbean International
Remote
12.2021 - 09.2023
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Streamlined booking processes for improved efficiency and reduced wait times for customers.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Generated reports on travel trends and customer feedback to inform business goals.
- Mentored junior staff members in relationship management principles, fostering a positive work environment that valued teamwork and continuous learning.
- Managed a diverse portfolio of clients, providing tailored support and ensuring consistent satisfaction across all accounts.
- Developed training materials for new team members, promoting best practices in relationship management techniques.
- Achieved high levels of customer retention with personalized follow-up strategies and timely issue resolution.
General Merchandise Manager
Target
Oklahoma City, OK
08.2020 - 12.2021
- Analyzed sales data to identify trends and opportunities for growth within various product categories.
- Collaborated with vendors to negotiate favorable pricing, secure exclusive products, and maintain optimal stock levels.
- Maintained a safe shopping environment by enforcing strict adherence to company policies regarding health, safety, and security measures.
- Devised strategic plans for visual merchandising updates in alignment with company branding guidelines and current market trends.
- Reduced inventory shrinkage through meticulous tracking, frequent audits, and staff training on loss prevention techniques.
- Fostered a culture of continuous learning by providing team members access to professional development resources tailored to their individual needs or aspirations.
- Generated reports on purchasing activities to support management decisions.
- Tracked contract performance metrics and reported issues or non-compliance with appropriate stakeholders.
- Completed monthly profit and loss performance reports.
- Assessed areas of service concern and developed improvement plans.
Assistant Store Manager
Walmart
Oklahoma City, OK
04.2019 - 08.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Department Manager
Walmart
Oklahoma City, OK
05.2010 - 04.2019
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Communicated with managers of other departments to maintain transparency.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Technical- EMT-B - Emergency Medical Science
Oklahoma City Community College
Oklahoma City, OK12.2013
GED -
Rose State College
Oklahoma City, OK09.2009
Skills
- Claims Investigation
- Technical knowledge
- Advanced computer skills
- Advanced oral and written communication skills
- Policy Interpretation
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Call center experience
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Product Knowledge
- Team Development
- Microsoft Office Suite
- Microsoft PowerPoint
- Customer Relationship Management (CRM)
- Staff Training
- De-Escalation Techniques
- Building rapport
- Technical Support
- Quality Control
- Live chat support
- Product Sales
- Account updating
- Research
- Reading Comprehension
- Spreadsheets
- Proofreading
- Stock management
- Escalation management
- Shipping and Logistics
- Call triaging
Timeline
Benefits Adjuster
American Fidelity
09.2023 - Current
Special Travel Agent Relations Representative
Royal Caribbean International
12.2021 - 09.2023
General Merchandise Manager
Target
08.2020 - 12.2021
Assistant Store Manager
Walmart
04.2019 - 08.2020
Department Manager
Walmart
05.2010 - 04.2019
Technical- EMT-B - Emergency Medical Science
Oklahoma City Community College
GED -
Rose State College