Dynamic Customer Service & Sales Consultant
Over 20 years of experience delivering accurate product insights, building trust, and closing sales with confidence. Known for thriving in fast-paced environments, juggling multiple priorities with ease, and providing outstanding service to both internal teams and external clients.
· Provided comprehensive life and health insurance solutions to a diverse client base, focusing on individual needs and recommending appropriate coverage options
· Developed personalized insurance plans that led to a significant increase in policy sales over 12 months, boosting overall agency revenue
· Implemented a structured follow-up system for client consultations, improving retention rates by 35% and enhancing customer satisfaction
· Collaborated with underwriters to streamline the application process, reducing approval times and improving service efficiency
· Guided clients through applications, negotiated favorable terms, and ensured policy alignment with personal goals to enhance satisfaction and retention
· Maintained ongoing communication and support, fostering long-term relationships and generating referrals through consistent follow-ups
· Performed strategic needs analysis to identify coverage gaps and guide personalized policy reviews
Client Engagement & Service: Exceptional customer service, active listening, relationship and rapport building, empathetic communication
Sales & Communication: Strong salesmanship, product knowledge, persuasive communication, and networking ability
Professionalism & Integrity: Honesty, integrity, resilience, and persistence in achieving client-focused outcomes
Problem Solving & Adaptability: Analytical thinking, flexibility, adaptability, and attention to detail
Software Expertise: Skilled in TLDialer and HealthSherpa platforms, among others, to optimize sales flow and ensure compliance
Consistently the top number one or two agent at Advantage Health 4/25024 - 7/2025