Tamara Correa
Corpus Christi,TX
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. More than 15 years of leadership experience in the retail sector. Focused on smoothly overseeing financial, personnel and operational facets. Able to effectively balance targets with resources and optimize long-term success. Willing to do more than what is asked and will go above and beyond in any task that is given to me. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Spirits Manager
Total Wine Spirits & More
09.2022 - Current
- Received Exceeds Expectations on 2023 Yearly Evaluation
- Certified Total Spirits Professional
- Manager on Duty while Store Manager is out of building
- Leads and teaches all Spirit consumer classes
- Accomplishes multiple tasks within established timeframes.
- Enhances customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolves staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trains existing employees to maximize team agility and performance.
- Communicates clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Develops and maintains relationships with customers and suppliers through account development.
- Monitors and analyzes business performance to identify areas of improvement and make necessary adjustments.
- Achieves departmental goals by developing and executing strategic plans and performance metrics.
- Opens and closes location and monitors shift changes to uphold successful operations strategies and maximize business success.
- Improves staffing during busy periods by creating employee schedules and monitoring call-outs.
Merchandise Team Lead
Academy Sports and Outdoors
04.2019 - 09.2022
- Spearheaded initiatives to reduce out-of-stock occurrences, resulting in higher customer satisfaction levels.
- Optimized store layout for efficient customer flow and maximum product exposure.
- Maintained open lines of communication between management, staff, and customers for seamless operations.
- Coordinated special events and promotions, driving increased sales during peak seasons.
- Enhanced store sales by implementing strategic merchandise plans and visual displays.
- Managed diverse team of associates, fostering supportive work environment to improve performance.
- Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.
Assistant Store Manager
Walmart
07.2012 - 04.2019
- Responsible for overseeing schedules for 212 associates
- While an Assistant Manager has directly supervised every Department pad in the store.
- Was responsible for total store operations while Store Manager was out of store.
- Received Exceeds Expectation on most recent evaluation
- Ran overnight operations for 1 and a half years.
- Managed the scheduling for store shifts so that there was proper staffing at all times.
- Conducted store inventories once per quarter for Fresh Areas and once per year for Division 1.
- Maintained high levels of organization in the store by directing customers and replenishing merchandise.
- Recognized problem areas and effectively reduced errors to increase profit margins.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices. For example helped Store decrease shrink by $900,000
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
- Processed payments for credit and debit cards and returned the proper change for cash transactions.
- Monitored security and handled incidents in a calm and professional manner.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Recruited, interviewed and hired individuals which would add value to the team while bringing a wealth of experience.
- Maintained an exceptionally clean, customer-friendly and well-run store with a CFF of 103%
- Trained and managed associates in customer service and sales techniques.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Coached the team on effective upselling and cross-selling methods.
- Performed mandatory audits to ensure compliance in all areas were met.
- Assisted Store Manager in meeting standards for customer service and quality.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
Zone Merchandise Supervisor
Walmart
11.2011 - 07.2012
- Received evaluation rating of Exceeds Expectations
- Stocked and replenished merchandise according to store merchandising layouts.
- Contacted other store locations to determine merchandise availability.
- Priced merchandise and took inventory of supplies.
- Monitored and ensured maintenance of merchandising standards in the assigned area.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Actively pursued personal learning and development opportunities which led to the promotion to a Salaried role.
- Mentored new sales associates to contribute to the store’s positive culture.
- Worked with the management team to implement the proper division of responsibilities.
Department Manager
Walmart
05.2010 - 11.2011
- Was Department Manager of Fabrics, Crafts, and Celebrations at Portland Walmart and Department Manager of Sporting Goods and Automotive at Corpus Christi Walmart
- Implemented process improvement initiatives within department.
- Built a talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Managed overstocking, restocking and inventory control procedures during my shift.
- Adhered to all safety procedures and company standards and policies.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Engaged with customers in sincere and friendly manner.
- Cleaned and organized store, including checkout desk and displays.
- Prioritized helping customers over completing other routine tasks in store.
Sales Associate
Walmart
03.2009 - 05.2010
- Skillfully prepared merchandise for distribution and placement across sales floor.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging product.
- Trained and served as a peer coach for new sales associates.
- Developed positive customer relationships through friendly greetings and excellent service.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Reported incidents to management.
- Worked collaboratively in team environment.
Education
Business Management
Del Mar College
Corpus Christi, TXBusiness Management
Texas A&M University - Corpus Christi
Corpus Christi, TXSkills
- 15 years leadership experience
- Oral and written communication
- Operations
- Product and service sales
- Goals and performance
- Customer service
- Mentoring and coaching
- Inventory management
- Business development and planning
- Staff management
- Staff scheduling
- Relationship building and management
- Business initiatives proficiency
- Merchandising expertise
- Complex Problem-Solving
- Time Management
Certification
- Total Spirits Professional
- TABC
- Food
Timeline
Spirits Manager
Total Wine Spirits & More
09.2022 - Current
Merchandise Team Lead
Academy Sports and Outdoors
04.2019 - 09.2022
Assistant Store Manager
Walmart
07.2012 - 04.2019
Zone Merchandise Supervisor
Walmart
11.2011 - 07.2012
Department Manager
Walmart
05.2010 - 11.2011
Sales Associate
Walmart
03.2009 - 05.2010
Business Management
Del Mar College
Business Management
Texas A&M University - Corpus Christi
- Total Spirits Professional
- TABC
- Food
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