Tamara Taylor
Fruitland,MD
Summary
Customer Service Professional experienced in delivering friendly and thorough support to clients, families, and colleagues. Fostered teamwork and resolved conflicts through strong problem-solving skills and adaptability. Embraced new challenges with a strong work ethic and exceptional interpersonal capabilities.
Overview
2
2
years of post-secondary education
20
20
years of professional experience
Work History
Correctional Dietary Supervision
EASTERN CORRECTIONAL INSTITUTION
Westover, MD
12.2018 - Current
- Ensured custody, security, and supervision of adult inmates during food preparation and meal service, enforcing rules of conduct and restraining inmates during fights, riots, and escape attempts to maintain safety.
- Delivered emotional support and reassurance to inmates while upholding professional boundaries to foster a positive environment.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Certified Medication Technician
Somerset Community Services
Marion, MD
05.2006 - Current
- Documented patient status and relayed complaints to case manager, ensuring timely response to patient needs. Prepared and served meals and snacks aligned with prescribed diets, supporting patient nutrition and health. Transported clients to appointments and events.
- Administered medications at Somerset Community Services following care plans and schedules.
- Documented medication records and resident responses in daily charts.
- Monitored residents for side effects and reported changes to nursing staff.
Resident Advisor
Maryland Department of Juvenile Services
Salisbury, MD
01.2016 - 12.2018
- Supervised and guided youth in facility operated by Department of Juvenile to foster a supportive environment. Assisted youth in developing life skills and advised on alternative behaviors to promote positive decision-making.
- Monitored youth behavior and maintained safety within Maryland Department of Juvenile Services housing units.
- Enforced facility rules and corrected resident conduct using calm verbal guidance.
- Conducted routine dorm checks and documented irregularities in shift logs.
Education
Some College - Social Sciences
Wor-Wic Community College
Salisbury, MD 09.2024 - 10.2026
High School Diploma -
Washington High School
Princess Anne, MDSkills
- Corrections expertise
- Medication administration
- Inmate health monitoring
- Food safety regulations
- Leadership
- Conflict resolution
- Decision-making
- Computer skills
- Document management system
Timeline
Some College - Social Sciences
Wor-Wic Community College
09.2024 - 10.2026
Correctional Dietary Supervision
EASTERN CORRECTIONAL INSTITUTION
12.2018 - Current
Resident Advisor
Maryland Department of Juvenile Services
01.2016 - 12.2018
Certified Medication Technician
Somerset Community Services
05.2006 - Current
High School Diploma -
Washington High School