Tamara Tolson
Fredericksburg,VA
Summary
Accomplished recovery coordinator with career expertise in Collections/Recoveries in the financial industry. Foster customer relationships to advocate, negotiate, and empathize with various situations, Effectively communicate and collaborate across functions, analyzing, investigating, and executing concurrent collections initiatives for pre-charged off loans and for charged off credit cards that achieve objectives, minimize risk, maintain customer relationships, and adhere to requirements and regulations.
Overview
25
25
years of professional experience
Work History
Office Coordinator/Insurance Verification Specialist
Mary Washington Healthcare
01.2024 - Current
- Verify patients insurance coverage to ensure eligibility for procedures and benefits
- Get pre-authorizations for scheduled, urgent and imaging procedures
- Educate patients about coverage and financial responsibility
- Notify clinical staff about denials and tracking physician referrals
Senior Inbound Recovery Coordinator
Capital One
08.2021 - 06.2022
- Partner with customers to get their accounts back on track, taking inbound calls, helping devise creative payment solutions that consider each customer's unique life circumstances
Senior Outbound Recovery Coordinator
Capital One
08.2012 - 07.2021
- Partner with customers to get their accounts back on track, helping devise creative payment solutions that consider each customer's unique life circumstances
- Successfully recovered uncollected debt while maintaining a queue of more than 500 accounts
- Located and identified customers by using various skip tracing systems and tools
- (Lexis-Nexis, Credit Browser, CBC Innovis, Fast Data etc)
- Contributed to General Correspondence (GCRORR) and the Collections Customer Resolution Team (CCRT)
Account Manager Team
Capital One
01.2008 - 01.2012
Account Supervisor Team
Capital One
01.2003 - 01.2006
Customer Service Representative
Capital One
01.2000 - 01.2003
Education
Diploma - Business
Courtland
Fredericksburg, VA06.1986
Skills
- Customer Relationship Management
- Effective Communications
- Negotiation
- Conflict Resolution
- Collections
- Billing
- Customer Service
- Risk Management
- Investigation
- Credit Analysis
Accomplishments
Promoted to the Senior Risk Team three months after starting collections. This is a team of the the top 12 collectors in the department.
Timeline
Office Coordinator/Insurance Verification Specialist
Mary Washington Healthcare
01.2024 - Current
Senior Inbound Recovery Coordinator
Capital One
08.2021 - 06.2022
Senior Outbound Recovery Coordinator
Capital One
08.2012 - 07.2021
Account Manager Team
Capital One
01.2008 - 01.2012
Account Supervisor Team
Capital One
01.2003 - 01.2006
Customer Service Representative
Capital One
01.2000 - 01.2003
Diploma - Business
Courtland
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