Tamara Weikel
Westerville,OH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Service Representative (Remote)
AmeriHealth Caritas
01.2022 - Current
- Maintained a professional demeanor at all times while handling inbound calls from policy holders
- Answered inquiries from patients, families and caregivers to address questions or concerns about insurance coverage
- Verified insurance plans and eligibility
- Performed eligibility, benefits and status checks on claims for providers and members
- Adhered to Company's Protected Health Information (PHI), and HIPAA policies
- Documented all interactions with customers including details about the issue(s) encountered, actions taken to resolve the problem, outcomes/results achieved, any follow up if required, etc., in accordance with company procedures.
- Completed projects as requested by management in order to help resolve any state complaints
Welcome Desk Leader
YMCA Liberty Township
09.2019 - 01.2020
- Monitored check-in processes for guests, ensuring a stress free workout.
- Ensured accurate billing information for guests, reducing discrepancies and improving financial accuracy.
- Maintained a clean and presentable Welcome Desk area, reflecting the high standards of the gym.
- Maintained an organized and efficient work environment by managing necessary paperwork and documentation accurately.
ITSM Change Coordinator SAN Refresh, GTI
JPMorgan Chase
10.2017 - 10.2018
- Created all Reports for Storage Area Network (SAN) Refresh team for all upcoming changes of the week and hosted conference call.
- Collaborated with multiple activator teams to ensure outstanding tasks were completed prior to activities
- Ensured Changes were completed and accurate for weekend execution
- Completed Root Cause Analysis on failed changes and produced reports to management of affected teams
- Worked with Change Management to provide documentation to overturn any failed changes to Activation Issues.
GSO Database Change Coordinator, GTI
JPMorgan Chase
01.2014 - 10.2017
- Collaborated with Application Development (AD) Teams to identify and mitigate risks associated with proposed changes, safeguarding company resources and reputation.
- Proactively assessed Production Lifecycle Maintenance (PLM) Changes to find impacts to our estate
- Reduced downtime during system updates by meticulously planning, scheduling, and scrutinizing change requests.
- Provided additional administrative assistance ensuring the success of the database team
- Screened all ITSMs, work with clients to ensure ITSMs are complete and accurate
Documentation Specialist
Chase Equipment Finance
07.2002 - 01.2014
- Managed complex, multi-million-dollar equipment finance transactions simultaneously, ensuring that all deadlines were met without compromising document quality.
- Demonstrated ability to prioritize tasks independently in a high pressure, high production environment
- Assisted clients who would require specialized documentation, utilizing internal and external counsel coordinating extensive negotiations
- Conducted calls with FAA Counsel and clients to ensure smooth closing on aircraft transactions
Education
High School Diploma -
Dublin Coffman High School
Dublin, OH06.1989
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Medical terminology knowledge
- Microsoft Office Suite / Excel / Outlook
- Complaint resolution
- Professional telephone demeanor
- Documentation
- Prioritization
- Follow-up skills
Certification
Certifications include:
- STNA
- Phlebotomy
- EKG
Surgical Technology at Central Ohio Technical College in Mount Vernon, OH.
Classes include:
- Anatomy and Physiology
- Medical Terminology
- Pharmacy for Surgical Technology
- Surgical Technology - Principals and Practices
Timeline
Customer Service Representative (Remote)
AmeriHealth Caritas
01.2022 - Current
Welcome Desk Leader
YMCA Liberty Township
09.2019 - 01.2020
ITSM Change Coordinator SAN Refresh, GTI
JPMorgan Chase
10.2017 - 10.2018
GSO Database Change Coordinator, GTI
JPMorgan Chase
01.2014 - 10.2017
Documentation Specialist
Chase Equipment Finance
07.2002 - 01.2014
High School Diploma -
Dublin Coffman High School
Similar Profiles
Debra CaldwellDebra Caldwell
Independent Contractor – Member Services at AmeriHealth Caritas Pennsylvania - Medicaid & Keystone First – AmeriHealth Caritas Pennsylvania Community Health Choices – Keystone First Community Health ChoicesIndependent Contractor – Member Services at AmeriHealth Caritas Pennsylvania - Medicaid & Keystone First – AmeriHealth Caritas Pennsylvania Community Health Choices – Keystone First Community Health Choices
Gigi PerezGigi Perez
Director of Quality Management at AmeriHealth Caritas Family of Companies -PerformCareDirector of Quality Management at AmeriHealth Caritas Family of Companies -PerformCare
Patricia "Leigh" BradleyPatricia "Leigh" Bradley
Case Manger Senior at AmeriHealth CaritasCase Manger Senior at AmeriHealth Caritas
Timothy DetmanTimothy Detman
Manager, Business Systems Analysis at AmeriHealth CaritasManager, Business Systems Analysis at AmeriHealth Caritas
Isiah BoddieIsiah Boddie
Personal Banker II at Fifth Third BankPersonal Banker II at Fifth Third Bank