Tamara Willis

• Provide compassionate, person-centered care to individuals recovering from traumatic brain injuries and neurological conditions while promoting independence, dignity, and quality of life in a residential rehabilitation setting.
• Assisted residents with activities of daily living, including personal hygiene, dressing, meal preparation, mobility, medication reminders, and recreational activities, fostering independence and aligning with individualized care plans.
• Monitor residents' physical, emotional, and behavioral changes and communicate concerns promptly to nursing staff and supervisors to ensure continuity of care and resident safety.
• Maintained accurate documentation of daily care and resident progress, ensuring compliance with organizational policies, safety procedures, and confidentiality guidelines.
• Built supportive relationships with residents through emotional encouragement, active listening, and positive behavioral support, fostering a respectful and therapeutic environment.

• Complete Social Determinants of Health (SDOH) screenings with hospitalized patients to identify barriers related to housing, food insecurity, transportation, financial concerns, utilities, and access to healthcare services. Assess patients' needs and provide individualized community resource referrals to promote safe discharge and improve overall well-being.
• Collaborated with licensed social workers, nurses, physicians, case managers, and interdisciplinary healthcare team to enhance patient care, optimize discharge planning, and ensure continuity of services. Observe and participate in care planning while learning best practices in medical social work.
• Connected patients and families with tailored community resources, including food assistance, transportation, housing, prescription assistance, financial support, and utility assistance to address individual needs.
• Provide education regarding Advance Care Planning by offering educational materials, answering questions within the scope of my internship, and supporting patients as they learn about advance directives and future healthcare decisions.
• Document patient interactions, assessments, resource referrals, and interventions accurately in the EPIC electronic medical record system while maintaining patient confidentiality and adhering to HIPAA standards.
• Strengthened professional skills in patient advocacy, communication, crisis intervention, and care coordination through active participation in interdisciplinary rounds and direct engagement with diverse patient populations.

• Assisted older adult residents with daily living activities, promoting independence, dignity, and quality of life through compassionate care and companionship.
• Developed trusting relationships with residents and their families by providing compassionate care, emotional support, and person-centered assistance tailored to each resident's individual needs.
• Monitored residents for changes in physical, emotional, and cognitive functioning, promptly communicating concerns to nursing staff to facilitate timely interventions.
• Documented care accurately while adhering to infection control procedures and safety regulations, ensuring compliance with organizational policies for high-quality resident care.

• Provided exceptional customer service by accurately taking orders and addressing customer inquiries.
• Collaborated with team members to achieve fast-paced service during peak hours.
• Operated kitchen equipment efficiently to prepare food items according to quality standards.
• Maintained cleanliness and organization of workstations, ensuring compliance with safety regulations.

Provided excellent customer service in a fast-paced restaurant by taking customer orders, preparing food, and ensuring accuracy with each order. Worked collaboratively with team members to maintain a clean and organized work environment while following food safety and sanitation standards. Assisted with cash register operations, drive-thru service, stocking supplies, and resolving customer concerns in a professional manner. Developed strong communication, teamwork, multitasking, and time management skills while working efficiently during busy meal periods.

• Provided exceptional customer service in fast-paced retail environment, assisting customers with purchases, returns, exchanges, and resolving issues while ensuring professionalism and accuracy.
• Handled multiple responsibilities, effectively communicated with customers and team members, and enhanced overall shopping experience.
• Assisted customers with inquiries and product selections to enhance shopping experience.
• Processed transactions efficiently using POS systems to ensure accurate billing.
• Maintained knowledge of store promotions and policies to provide accurate information.

• Assisted in training new crew members on operational procedures and customer service protocols.
• Collaborated with team members to achieve fast-paced service during peak hours.
• Monitored inventory levels and restocked supplies to support daily operations.
• Adapted quickly to changing tasks and priorities in a dynamic work environment.

• Assisted customers with merchandise selection, organized displays, stocked inventory, and supported daily store operations to enhance shopping experience.
• Collaborated with team members to deliver excellent customer service, uphold store appearance, and achieve operational goals.
• Assisted customers with product selection, enhancing overall shopping experience.
• Maintained organized merchandise displays to optimize store layout and accessibility.
• Processed transactions efficiently using point-of-sale (POS) systems, ensuring accuracy in cash handling.

• Processed customer orders accurately and efficiently, contributing to productivity goals and quality standards in fast-paced warehouse environment.
• Followed workplace safety procedures and collaborated with team members to complete assigned responsibilities reliably.
• Operated material handling equipment to transport products within warehouse efficiently.
• Conducted quality checks on incoming and outgoing shipments to ensure accuracy.
• Assisted in inventory management by organizing stock and maintaining accurate records.

• Developed customized menus based on client specifications, enhancing customer satisfaction and experience.
• Managed catering operations for events, ensuring timely service and adherence to quality standards.
• Coordinated logistics for food preparation and delivery, optimizing workflow efficiency during peak periods.
• Trained new staff on catering protocols and best practices, fostering a collaborative team environment.

Expected Graduation: December 2026

• Emerald Scholarship Recipient

Currently completing transferable summer coursework to fulfill degree requirements for the Bachelor of Social Work program at Eastern Michigan University. The course will transfer to EMU upon successful completion.