Tamara Wintermote
CASPER,WY
Summary
Driven professional with extensive experience at the State of Wyoming Department of Family Services, excelling in quality control and relationship building. Achieved significant process improvements and compliance enforcement, enhancing productivity and client satisfaction. Skilled in Microsoft Office and adept at fostering positive client and team relationships, demonstrating a strong commitment to excellence and confidentiality.
Overview
8
8
years of professional experience
Work History
Quality Control Inspector
State of Wyoming Department of Family Services
01.2022 - Current
- Evaluated documents and final products against quality standards and federal guideline specifications.
- Communicated with team members about quality issues.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Inspected quality of cases, taking note of functionality, appearance and other specifications.
- Reported errors to supervisors and other departments.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Economic Assistance Benefit Specialist
State of Wyoming Department of Family Services
07.2016 - 01.2022
- Coordinated with social, public and welfare agencies to obtain and provide client information.
- Checked client benefits for accuracy and inputted all data into EPICS software.
- Issued SNAP (food stamp) benefits
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Identified community resources to support clients.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Observed strict Federal Guidelines to maintain data and participant confidentiality.
- Configured hardware, devices, and software to set up work stations for employees when IT was unavailable.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Education
Associate of Arts - Concentration in Health Care Administration
University of Phoenix
Tempe, AZ09.2013
Skills
- Process Improvement
- Recordkeeping
- Compliance Enforcement
- Quality Control
- Microsoft Office
- Follow-up skills
- Documentation proficiency
- Relationship Building
Timeline
Quality Control Inspector
State of Wyoming Department of Family Services
01.2022 - Current
Economic Assistance Benefit Specialist
State of Wyoming Department of Family Services
07.2016 - 01.2022
Associate of Arts - Concentration in Health Care Administration
University of Phoenix
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