TAMARA Y. SHOFNER
Frisco,Texas
Summary
Dynamic & proficient mortgage professional with 15 years of experience
Overview
19
19
years of professional experience
Work History
Collections Officer
Credit Union One
Allen, Texas
10.2022 - 02.2026
- Monitored payment plans for compliance with credit union policies, ensuring adherence and accountability.
- Assisted members with loan options and resolved past-due loans to minimize financial losses.
- Documented account activities and interactions in collections system to maintain accurate records.
Loan Officer of Disaster Assistance
U.S. Small Business Administration
01.2021 - 10.2022
- Assessed viability of loan requests to determine potential for approval.
- Identified tailored solutions for customers with credit issues to enhance loan eligibility.
- Interviews current and potential commercial/small business members for loan products
- Prepare loan applications and requests
- Verified completeness and accuracy of documents to ensure compliance with policies and regulations.
Claims Analyst
Nationstar Mortgage
01.2014 - 12.2020
- Review claims filed and paid by Fannie Mae, Freddie Mac, Mortgage Insurance Companies, FHA, VA
- Recovered advances incurred through default process, enhancing overall financial recovery
- Analyze loss mitigation workouts, invoices paid & other default activities on paid off & foreclosure loans
- Evaluate claim amounts figuring discrepancies in advances made, claims filed & amounts received
- Determined root cause for losses by department and activity, facilitating targeted corrective measures
- Perform loss analysis determining lack of recovery on mortgage FCLs, DILs, and Short Sales
- Performed analysis of LSAMS transactions related to advances and expenses on zero UPB loans, ensuring accurate financial reporting
- Reconcile all Claim funds & Third Party funds received
- Manage a diversified portfolio and provide feedback to ensure advance actions taken
- Collaborate with investors and vendors, regarding procedural, technical and/or operational functions
Claim Specialist II (HECM)
Convergenz (Fannie Mae)
01.2013 - 12.2014
- Responded to inquiries from internal and external parties, coordinating effectively with senior staff to ensure timely resolution
- Comply with internal policies and investor guidelines
- Assisted in resolving escalated and sensitive issues, minimizing reputational risks through effective communication and problem-solving
- Receive collection issues from assigned business units, input into appropriate systems & track to full resolution
- Participate in discussions with business units to resolve escalated or time sensitive collection issues
- Maintain partnerships and facilitate open dialogue
- Examined documentation and workflow within systems, identifying gaps to enhance operational effectiveness
Foreclosure Final Reviewer
Newbold Advisors (Bank of America)
01.2011 - 12.2013
- Analyzed mortgage foreclosures, accounting, and compliance auditing to ensure regulatory adherence
- Confirmed proper handling of foreclosure sale transactions to mitigate risk and uphold standards, Managed tasks related to foreclosure sales, ensuring process integrity and compliance
- Reviewed client documentation for compliance with regulatory standards.
- Analyzed financial reports to assess risk factors and recommend adjustments.
- Collaborated with team members to enhance review processes and ensure accuracy.
Loan Counselor-Mortgage
American Home Mortgage
01.2007 - 12.2011
- Monitored foreclosure loans, ensuring timely completion of foreclosure actions on individual accounts to mitigate losses
- Ensure compliance w/ investor/insurer, state & regulatory guidelines, minimizing financial losses to company
- Resolved delinquency using effective resolution techniques and sound judgment, improving recovery rates
- Conducted research and escalated cases requiring management intervention to ensure appropriate resolution
Education
High School Diploma -
Duncanville High School
Duncanville, TXAssociate Degree - Business Administration
Mountain View College
Dallas, TXSkills
- Mortgage Industry
- Mortgage Processing
- Claim Analysis
- Foreclosure Sales
- FDPCA Laws & Regulations
- Accounts Receivable/Payable
- Microsoft Office
- Falcon
- Iportal
- Mortgage Server
- Lexis
- LAMP
- AS400
- Pega
- LPSD
- Customer Account Management
Timeline
Collections Officer
Credit Union One
10.2022 - 02.2026
Loan Officer of Disaster Assistance
U.S. Small Business Administration
01.2021 - 10.2022
Claims Analyst
Nationstar Mortgage
01.2014 - 12.2020
Claim Specialist II (HECM)
Convergenz (Fannie Mae)
01.2013 - 12.2014
Foreclosure Final Reviewer
Newbold Advisors (Bank of America)
01.2011 - 12.2013
Loan Counselor-Mortgage
American Home Mortgage
01.2007 - 12.2011
High School Diploma -
Duncanville High School
Associate Degree - Business Administration
Mountain View College