Customer Service
Tamara Boss
Uber
Kenner,LA
Work Preference
Work Type
Full TimeSeasonal WorkContract Work
Location Preference
RemoteHybridOn-Site
Location:
Kenner, LANew Orleans, LA
Open to relocation:
Yes
Minimum Desired Compensation
$17/hr
Important To Me
Paid time off401k matchPaid sick leaveTeam Building / Company RetreatsHealthcare benefitsCareer advancement
5
years of professional experience
Customer Service professional delivering prompt issue resolution, friendly and supportive applying accurate documentation in fast-moving service settings. Coordinates with guests, businesses, and support teams to maintain schedules and customer needs. Offers a service-first approach coupled with safety adherence and clear communication,
Work History
Customer Service
2 Years 1 Month- Manage up to 20-25 requests per day while maintaining prompt, professional support via Uber app.
- Deliver friendly, safe transportation using Uber app guidance and local traffic regulations.
- Maintain accurate trips, schedules, and order records to support reliable customer service.
- Communicate clearly with guests, businesses, and Uber Support to resolve issues and create a welcoming experience.
- Coordinate accurate order pick-ups and prioritize customer satisfaction across multiple business partners.
- Apply safety guidelines consistently while providing positive, reliable service in each interaction.
Implementation Specialist
3 Years 5 Months- Processed, reviewed, and analyzed payroll reporting for businesses with 1 to 100+ employees and contractors.
- Applied tax calculations and payroll deductions to support accurate reporting and regulatory compliance.
- Gathered and distributed financial, tax, and payroll reports for audit support.
- Resolved client issues by researching problems and coordinating with internal teams.
- Supported 401(k) payroll integration processes across internal systems and client setups.
- Applied Federal and State tax regulations using Tax Agency Regulation Guidelines and Tax Agency Setup Charts.
- Guided clients through account setup, login, reports, database maintenance, and employee onboarding resources.
Education
Master of Science - Management Leadership
Bachelor of Science - Business Management
Skills
Payroll reporting
Tax calculations
Payroll deductions
Problem solving
Audit support
Client implementation support
Account setup
Data entry
Regulatory compliance
Business communication
Process documentation
Workflow coordination
Account management
Customer retention
CRMs
Customer service
Timeline
Customer Service
Uber
07.2024 - 08.2026Read More
Implementation Specialist
Paychex Inc.
11.2021 - 04.2025Read More
Southern University A&M
Bachelor of Science from Business Management
Read More
Purdue Global
Master of Science from Management Leadership
Read More