TAMARA .E. MILLAN
Washington,DC
Summary
Hardworking employee enthusiastic about learning. If it can be taught, it can be learned. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Branch Banker
PNC Bank
07.2021 - Current
- Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing.
Handles daily, monthly, and quarterly operations to loss preventions standards.
- Vault custodian, responsible for daily vault balancing, acting as the liaison between my financial institution and armed cash carrier services for the branches weekly cash buy and sells.
Knowledgeable in products, branch polices, cash box limits, & account verifications.
- Maintained confidentiality of bank records and client personal/account information.
- Performs branch opening duties, ensuring the branch is safe to enter to begin daily opening procedures.
- Performs branch closing duties to include, ensuring all vaults are closed and timers set, personal client information is away in a secured location as well as branch alarm is set and armed.
CSR
TD Bank
05.2017 - 06.2021
- Provided primary customer support to internal and external customers.
- Strongly skilled in receiving, processing, and handling transactions in a fast-paced bank
- Knowledgeable in proper cash handling procedures
- Proper knowledge of cash box maintenance
- Using the Be Legendary guidelines to provide excellent customer service, and help provide solutions
- Cross trained to open accounts
- Handling vault Excel sheet with processing vault buy/sells and ensuring the vault is balanced, teller over short and Penny's daily logs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales Representative
Cricket Wireless
04.2016 - 10.2016
- Assist customers with new contracts, problem resolution, and monthly payments
- Offer upselling options that meet customer's additional wants and needs
- Responsible for maintaining and accurate and secure cash draw
Sales Representative
AT&T Authorized Retailer
12.2015 - 03.2016
- Answered customer inquiries both in person and over the phone
- Worked with customers' sensitive personal information including social security numbers
Key Holder and Sales Representative
Lids
10.2014 - 12.2015
- Opened and closed store
- Accessed and set up new display layouts as part of key holder responsibilities
- Helped customers understand and find the correct hat size
- Educated customers about the benefits of the rewards program
Assistant Manager
Finish Line
08.2014 - 08.2015
- Assisted guests in finding the ideal product for their needs
- Offered appropriate up-sell items to boost sales
- Promoted fund raising opportunities to guests
- Helped with closing procedures including counting and depositing cash
Cashier
Chick-fil-A
02.2012 - 10.2014
- Greeted customers and assisted them in placing their order
- Resolved customer complaints in a friendly and timely manor
Education
High School Diploma -
Dunnellon High School
Dunnellon, FL07.2011
Skills
- Customer Service
- Customer Relations
- Conflict Resolution/De-escalation
- Account development
- Proactive and Focused
- Creative and Innovative
- Loss Mitigation
Certification
- NMLS
Timeline
Branch Banker
PNC Bank
07.2021 - Current
CSR
TD Bank
05.2017 - 06.2021
Sales Representative
Cricket Wireless
04.2016 - 10.2016
Sales Representative
AT&T Authorized Retailer
12.2015 - 03.2016
Key Holder and Sales Representative
Lids
10.2014 - 12.2015
Assistant Manager
Finish Line
08.2014 - 08.2015
Cashier
Chick-fil-A
02.2012 - 10.2014
High School Diploma -
Dunnellon High School