Tamara L. Glowczwski
Lawful Investigations
O Fallon,MO
Summary
Dedicated Banking professional offering over 5 years of experience with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Lawful Investigations
Citi NA
09.2021 - Current
- Responsible for financial investigation processes and resolving account differences
- Analyze and report open items and take initiative to resolve complex issues based on best practices
- Working knowledge of accounting principles
- Assist co-workers with completing weekly reports and daily tasks
- Complete Federal Reserve research and escalate issues for quick resolution to outages
- Daily emails and communication with teams to clear items increasing accuracy and reducing discrepancies.
- Conducted research, gathered information from multiple sources and presented results
- Celebration Committee member
Research Ops Assistant
DBA| Citi NA
03.2017 - 09.2021
- Investigated financial check discrepancies in a thorough and timely manner
- Initiated financial entries to client accounts, general ledgers, and other banking institutions
- Adhere to compliance requirements and mandatory trainings
- Responsible for training team on without entry cases and procedures
- Balanced proof for FED and SVPCO transactions daily
- Implemented daily huddles, celebrated anniversaries, birthdays, and milestones on team
- Culture Team 2020-2022.
Eligibility Specialist
Serco
05.2015 - 03.2017
- Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office procedures.
- Adhered to service compliance requirements by completing training and passing annual recertification
- Maintained confidential and sensitive information
- Exceeded quality and production standards
- Assisted team members on updated on daily changes to CMS guidelines.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Communicated with 50 people daily from various cultures and backgrounds on application process.
Technical Support
Customer Direct
09.2011 - 05.2015
- Trained new support agents, and co-workers shadowed calls to improve overall ratings.
- Assisted 4o plus customers daily in identifying issues and explained solutions to restore service and functionality.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Provided Tier 2 IT support to non-technical internal users through desk side support services.
Education
Human Resources Management
Western Governors University
Skills
- Strong Interpersonal and Communication
- Multitasking and Time Management
- Meticulous Attention to Detail
- Leadership
- Highly Efficient and Productive
- Microsoft Office Suite, Full Suite, File Net, and Case Management
- Problem Solving
- Poised under pressure
- Ability to work collaboratively as part of a team
- Research and investigations
Volunteer Work
Organized company wide volunteer event for Together We Rise purchasing and decorating duffle bags for foster children. Each bag consisted of a teddy bear, blanket, coloring book, crayons, and hygiene kit. We donated over 50 bags.
Organized and carried out charity event for Salvation Army collecting hundreds of toiletry items to deliver to local nursing homes.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Lawful Investigations
Citi NA
09.2021 - Current
Research Ops Assistant
DBA| Citi NA
03.2017 - 09.2021
Eligibility Specialist
Serco
05.2015 - 03.2017
Technical Support
Customer Direct
09.2011 - 05.2015
Human Resources Management
Western Governors University
Similar Profiles
Vibhor JaiswalVibhor Jaiswal
Vice President at Citi NAVice President at Citi NA
SUJITHA SEMBANNANSUJITHA SEMBANNAN
Application Developer at Citi Bank NAApplication Developer at Citi Bank NA
Reshma BiniReshma Bini
Client Service Manager at Citi Bank NaClient Service Manager at Citi Bank Na
Gavin DelfosseGavin Delfosse
Server at Chicken N PickleServer at Chicken N Pickle
John ByrneJohn Byrne
EMT-Basic at AbbottEMT-Basic at Abbott