Jahi Johnson
Ashburn,VA
Summary
A challenging position in the information technology field specializing in information systems support that would best utilize my expertise in system engineering, system administration, cybersecurity, customer support, and communications.
Overview
16
16
years of professional experience
Work History
Systems Engineer
CACI
01.2019 - Current
- Develop use cases business logging defining correlation, prioritization and categorization of data from rules, dashboards, queries, and reports.
- Proficient in the areas of security networking and incident handling procedures.
- Engineering support on the architecture development, system refinement, operational engineering, configuration, and troubleshooting support to users in ArcSight ESM.
- Project & task management support to the Government Program Manager including technical scope.
- Analyze and revise existing system logic difficulties and documentation to enhance system efficiency.
Systems Engineer
Engility Corporation
11.2015 - 01.2019
- Monitored workflow, performance issues, raising issues to the PMO when necessary, working with the customer to identify problems and solutions, and responsible for training new team members.
- Interviewed potential candidates from both SAIC and subcontractors. Provided feedback and was part of the hiring decision.
- Provided Tier II support to operational systems in monitoring, investigating, and troubleshooting alerts.
Trained and guided junior members on system troubleshooting. - Communicated with the end customer on creating a new solution and process for key systems.
- Created work schedules, wrote SOPs, developed processes, and presented in customer meetings.
- Built storage environments using EMC SANs to create and set up LUNs.
Cyber Security Engineer
Leidos/SAIC
11.2013 - 11.2015
- Developed use cases business logging defining correlation, prioritization and categorization of data from rules, dashboards, queries, and reports.
- Highly skilled in the areas of security networking and incident handling procedures.
- Provided engineering support on the architecture development, system refinement, operational engineering, configuration, and troubleshooting support to users in ArcSight ESM.
- Coordinated project & task management support to the Government Program Manager including technical scope.
- Analyzed and revised existing system logic difficulties and documentation to enhance system efficiency.
Team Lead/Systems Administrator
Leidos/SAIC
04.2012 - 11.2013
- Monitored workflow, performance issues, raising issues to the PMO when necessary, working with the customer to identify problems and solutions, and responsible for training new team members.
- Interviewed potential candidates from both SAIC and subcontractors. Provided feedback and was part of the hiring decision.
- Provided Tier II support to operational systems in monitoring, investigating, and troubleshooting alerts.
- Trained and guided junior members on system troubleshooting.
- Communicated with the end customer on creating a new solution and process for key systems.
- Created work schedules, wrote SOPs, developed processes, and presented in customer meetings.
System Administrator/Lead Desktop Support
BAE Systems
04.2008 - 11.2012
- Performed a variety of support activities in the technical support function.
- As a technical liaison, responsible for providing troubleshooting and repairing technical support to BAE Systems employees and consultants.
- Setup and maintain Active Directory, SharePoint, Oracle ERP, Vasco, and RSA authentication accounts. ● Cleanup and maintenance of desktops and laptops including re-imaging the operating system.
- Monitored UNIX and Wintel servers.
- Assisted with information security officers when conducting vendor patches, application certificates, and software security handling.
- Assessed, assigned severity, and responded to situations where standard procedures have failed in isolating or fixing problems bringing them to rapid resolution or escalation.
- Trained and led support specialists with quick answers to their technical questions in order to support system users.
- Corrected data misprints on government documents.
- Met with the department concerning improvement of error rate and improved the quality of the product.
Education
B.S. Industrial Electronics Technology -
Virginia State University
Petersburg, Virginia07.2001
Skills
- User Research
- IT Infrastructure
- Cloud Computing
- Documentation Protocol Design
- Communication and Team Collaboration
- Application testing
- Architecture review
- Technical Guidance
Security Clearance
Active TS/SCI with full scope lifestyle polygraph
Technical Skills
Efficient in a team or independent environment, superior customer service and support, effective verbal and written communications, Windows, Centos, Ubuntu, Debian, Alpine, Microsoft Office, Microsoft Hyper-V, VMware, Citrix XenServer/Desktop, Cisco, SCCM, WSUS, Solarwinds, ArcSight ESM, Splunk, Rapid7, Nessus, Docker Containerization, Screen Sessions, Ansible AWX, MobaXterm, Active Directory, PowerShell, Adobe Acrobat Professional, and associated database system applications.
References
Available on request.
Timeline
Systems Engineer
CACI
01.2019 - Current
Systems Engineer
Engility Corporation
11.2015 - 01.2019
Cyber Security Engineer
Leidos/SAIC
11.2013 - 11.2015
Team Lead/Systems Administrator
Leidos/SAIC
04.2012 - 11.2013
System Administrator/Lead Desktop Support
BAE Systems
04.2008 - 11.2012
B.S. Industrial Electronics Technology -
Virginia State University