Elijah Bennett
Fort Washington,MD
Summary
Experienced with systems analysis, network security, and IT project management. Utilizes advanced problem-solving techniques and innovative solutions to address technical challenges. Strong understanding of network infrastructure, cybersecurity measures, and system optimization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Special Police Officer
Leader Security Services LLC
02.2024 - Current
- Implemented monitoring techniques to identify and deter theft incidents
- Reduced incident response time by effectively communicating with dispatchers and fellow officers using radio systems.
- Demonstrated sound judgment under pressure while responding quickly to urgent situations, preserving public safety and minimizing harm.
- Developed strong relationships within the community by attending meetings, addressing concerns, and fostering open communication between residents and law enforcement agencies.
- Increased public trust in Special Police Officers through professional conduct and adherence to department policies and procedures.
- Contributed to the maintenance of a safe working environment within assigned facilities by monitoring alarm systems and ensuring facility compliance with applicable security regulations.
- Detected potential security threats through diligent observation and proactive problem-solving skills.
- Assisted in apprehending suspects by providing timely information to law enforcement personnel during investigations.
AWS Systems Administrator
Bowie State University
08.2022 - 01.2024
- Utilized Amazon Web Services (AWS) for implementing Identity Access Management (IAM) policies and security measures, ensuring proper role-based access across the organization
- Reinforced security measures JSON scripting to customize IAM roles and policies within AWS
- Engineered and managed AWS services, including server administration and configuring user access through Multi-Factor Authentication (MFA) and Single Sign-On (SSO) to enhance organizational security
- Diagnosed and resolved hardware and software issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Planned and implemented upgrades to system hardware and software.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Designed and evaluated WAN and LAN connectivity technologies.
- Evaluated software products to determine compatibility with existing systems.
Helpdesk Technician
Walmart
08.2020 - 12.2022
- Provided technical support for users, troubleshooting Windows OS issues and managing user accounts via Active Directory
- Used ServiceNow to track, prioritize, and resolve technical issues, averaging over 50 tickets per day i.e
- Assisted users with password resets and account-related concerns, adhering to company policies
- Collaborated with IT teams to address complex server administration issues and escalations
- Delivered excellent customer service by resolving user issues promptly and efficiently
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided basic end-user troubleshooting and desktop support.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
- Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
- Implemented preventative measures that reduced recurring technical issues faced by users, increasing overall efficiency levels.
- Participated actively in ongoing professional development opportunities, staying current on industry trends and advances in technology.
Assistant Manager
CVS Pharmacy
09.2020 - 08.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
Bachelors of Science - Computer Technology
Bowie State University
Bowie, MDSkills
- Microsoft Office 365
- Network Troubleshooting
- Remote/Help Desktop Support
- IT Documentation
- Data Backup and Recovery
- Application support
- Network Security
- Conflict de-escalation
- Customer Service
- Computer Skills
- Administrative Support
Accomplishments
- Supervised team of ten (10) staff members.
- Resolved product issue through consumer testing.
Certification
- CompTIA Security+
- Cisco CyberOps Associate
Timeline
Special Police Officer
Leader Security Services LLC
02.2024 - Current
AWS Systems Administrator
Bowie State University
08.2022 - 01.2024
Assistant Manager
CVS Pharmacy
09.2020 - 08.2021
Helpdesk Technician
Walmart
08.2020 - 12.2022
Bachelors of Science - Computer Technology
Bowie State University
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