Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tambe Akem

North Las Vegas

Summary

Team-oriented technically skilled worker with high knowledge for IT business needs. Comfortable in high-stakes, fast paced environments. Committed to driving success and improvement through IT innovation.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Expert

Teleperformance
11.2024 - 06.2025
  • Providing prompt and effective customer support.
  • Troubleshoot and resolve complex issues, ensuring customer is satisfied.
  • Demonstrated ability to work in a fast-paced, high volume environment by scheduling and dispatching for around 30 customers daily through phone, email, and web.
  • Analyze customer feedback and performance metrics to drive process improvements.
  • Utilize CRM and support ticketing systems to track and report on performance metrics.

IT Technician

Startech networks
10.2023 - 10.2024
  • Installation which consisted of setting up and configuring computer systems.
  • Keeping records of documents.
  • Maintaining the systems, consisted of regular updates, backups, and security checks
  • Troubleshooting hardware

Customer Service Representative

U-Haul
04.2023 - 10.2023
  • Assist customers to their desired needs
  • Resolve any issues customers had faced
  • Collect data
  • Worked with a team to best accomplish everything
  • Solved any problems customers were facing, both technical and physical

Education

In College - CIT Cybersecurity and Networking

College of Southern Nevada
North Las Vegas, NV

Skills

  • Powerpoint
  • Excel
  • Customer service
  • Switch configuration
  • Software Installation
  • Communication
  • Adaptability
  • Microsoft Office Expert
  • Time management
  • Problem solving
  • Software troubleshooting

Certification

  • Microsoft Office Specialist – May 2024

Timeline

Customer Service Expert

Teleperformance
11.2024 - 06.2025

IT Technician

Startech networks
10.2023 - 10.2024

Customer Service Representative

U-Haul
04.2023 - 10.2023

In College - CIT Cybersecurity and Networking

College of Southern Nevada

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