Microsoft Excel
Tamberla Roman
Telecommunications Analyst & Provisioning
Kingston,OK
Summary
Experienced Business Analyst, Network Operations Center Technician, Provisioning Coordinator, and Central Office Switch Technician with extensive telecommunications experience. Goal oriented team player with excellent organizational, analytical, problem solving, process improvement, and customer service skills.
Good decision-maker with excellent problem-solving skills and the ability to handle multiple tasks simultaneously in a fast-paced environment. Self-motivated and efficient, proven capability to work remotely to meet team goals.
Overview
30
30
years of professional experience
Work History
Business Analyst II
Lumen Technologies/People 2.0
01.2021 - 04.2024
- Manage multiple projects within Margin Assurance group, utilizing diverse databases to align vendor billing with customer revenue for sizable US vendor pool.
- Gather and organize data from various internal systems to accurately categorize expenses for internal departments or customer invoicing.
- Collaborate with colleagues and internal teams to resolve offnet expense issues and assess viability of disconnecting circuits/TN’s with field techs.
- Possess deep understanding of telecommunications network infrastructure and circuit hierarchy.
- Reduced operational costs through thorough data analysis and implementing cost-effective solutions.
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for organization.
- Actively contribute to team meetings, sharing knowledge, addressing challenges, and collaborating on solutions.
- Excel in meeting tight deadlines while maintaining high productivity.
- Support day-to-day operations, demonstrating strong organizational skills and diligent work ethic.
Network Operations Technician II
Pioneer Telephone Cooperative Inc.
08.2007 - 01.2021
- Comprehensive expertise in telecommunications network and circuit hierarchy, including cellular infrastructure, tower radio and antennae equipment.
- Restore telco/cellular hardware promptly by interpreting command outputs, resolving alarm issues efficiently.
- Monitor, investigate, and resolve alarms and trouble tickets on cellular and telco switches and associated equipment.
- Assist various technicians with circuit and equipment testing and troubleshooting.
- Record and document outage reports, contribute to creating Method of Operation Procedures, and deliver training to technicians.
- Perform proactive maintenance, network diagnostics, and troubleshooting to ensure optimal network performance, maximizing uptime and addressing vulnerabilities promptly.
Telecommunications Provisioning Coordinator
Broadwing Communications/Level 3
09.2000 - 08.2007
- High level expertise in circuit provision activities supporting timely ordering and installation of Frame Relay (56K and 64K), ATM, DS1, DS3 and ETS level circuits using Circuit Vison software.
- Create service orders for adds, moves/changes, disconnects
- Collaberate with design team, create ASR, send to carriers, receive FOC, DLR, coordinate test and turn up with customer/end user
- Interact with carriers such as AT&T, Verizon, and other long-haul or local access carriers on a daily basis to escalate or resolve issues quickly and obtain status for service delivery.
- Maintained meticulous records documenting every activity pertaining to each service order.
- Managed numerous service orders concurrently
- Rolled circuits from off-net to on-net and coordinated hot cuts with carriers.
- Controlled service orders at all times to ensure progression through provisioning and installation process
- Coordinated with cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Developed and fostered professional relationships with various internal departments including CCM, Design, Test and Turn up, as well as external carriers.
Customer Provisioning Coordinator
Qwest Communications
05.1999 - 01.2000
- Expertise in circuit provision activities supporting timely circuit ordering and installation on DS1 and DS3 level circuits.
- Reviewed and verified complex technical data.
- Provided guidance and assistance to customers as necessary.
- Controlled orders to ensure progression through flow at all times.
- Provided support and status to customers as needed
Central Switch Technician
United States Army
01.1994 - 11.1995
- Performed periodic system upgrades and maintenance to meet industry standards.
- Programming Digital Switch for Meridian Asynchronous Data Option (MADO), DU-100 modems, Multiple Appearance Directory Numbers (MADN), and Integrated Business Network (IBN) lines for LAN/WAN networks
- Installed wiring, cabling and networking hardware on customer premises.
- Interpretation of test results obtained using LTP (Line Test Position)
- Conducted regular audits of switching infrastructure to ensure ongoing compliance with company policies and regulatory requirements.
- Liaison between military base telecommunications center and U.S. West Communications with issues related to billing, calling cards, and commercial telephone lines
Education
Certification - Central Switch Technician
United States Army
Ft Gordon, GA01.1994
High School Diploma -
Putnam City High School
Oklahoma City, OK 05.2001 -
Skills
Gap analysis
Process Improvement
Internal Auditing
SQL and Databases
Organizational Skills
Data and Analytics
Documentation
Analytical Thinking
Problem-solving abilities
Self Motivation
Excellent Communication
Time management abilities
Project Management
Software
Microsoft Word
Microsoft Outlook
Microsoft Power Point
Circuit Vision
ASR Exchange
LIMS
Frontier VFO
Ensemble
Metasolv (MSS)
Calix
Monolith
Optima
Pro Granite
Vantive 8
Flight Deck
ASR VFO
Microsoft Teams
Razor
SQL Developer
Timeline
Business Analyst II
Lumen Technologies/People 2.0
01.2021 - 04.2024
Network Operations Technician II
Pioneer Telephone Cooperative Inc.
08.2007 - 01.2021
High School Diploma -
Putnam City High School
05.2001 -
Telecommunications Provisioning Coordinator
Broadwing Communications/Level 3
09.2000 - 08.2007
Customer Provisioning Coordinator
Qwest Communications
05.1999 - 01.2000
Central Switch Technician
United States Army
01.1994 - 11.1995
Certification - Central Switch Technician
United States Army