Results-driven Executive Leader in Financial Services with over 20 years of experience in client relationship management and strategic initiative leadership. Founder and CEO of a nonprofit dedicated to community education and child safety. Expertise in developing sustainable programs and fostering cross-sector partnerships to create significant social and economic impact.
Overview
5
5
Certifications
22
22
years of professional experience
Work History
CEO/Founder
Roddie Jr.'s Watchdog Foundation Inc.
Charlotte, North Carolina
12.2004 - Current
Directed daily organizational operations, enhancing planning, administration, and performance evaluation.
Implement business management strategies to maintain operational efficiency and sustainable program growth.
Developed organizational policies and compliance standards, ensuring effective nonprofit governance.
Develop marketing strategies to increase public awareness of dog bite prevention and child safety.
Coordinate digital communications, social media outreach, and educational campaigns.
Build partnerships with schools, community organizations, and animal welfare groups.
Establish long-term strategic goals and measurable objectives aligned with the foundation’s mission.
Conduct organizational planning, program evaluation, and performance analysis.
Led decision-making processes to support sustainable growth and maximize community impact.
Financial Services Consultant
New York Life Insurance Co
Charlotte, North Carolina
06.2016 - 04.2021
Advised clients on financial products and services tailored to needs.
Analyzed client portfolios to recommend optimal insurance solutions.
Delivered engaging presentations on financial planning strategies, enhancing client understanding and decision-making.
Conducted market research to identify emerging trends in financial services.
Developed and implemented investment plans tailored to individual client needs and goals.
Assisted clients in developing strategic plans to meet long-term financial goals such as retirement or college savings plans.
Assisted families in structuring retirement plans to align with financial goals and timelines.
Provided tailored guidance on insurance protection options, ensuring clients' needs were effectively met.
Advised small businesses on financial strategies
Conducted workshops to educate communities on essential financial literacy concepts and practices.
Client Development Manager
Garretson Resolution Group
Charlotte, North Carolina
04.2011 - 03.2016
Led and supervised 15 team members responsible for client acquisition and retention
Coordinated client engagement strategies and ensured high-quality service delivery
Cultivated client relationships to improve service delivery and increase satisfaction.
Oversaw client contracts to guarantee compliance with company standards and mitigate risks.
Collaborated with cross-functional teams to align on client needs and expectations.
Resolved client issues by providing timely support and solutions.
Implemented CRM systems to improve efficiency of tracking leads, managing contacts and generating reports.