Tameeka Young
Washington,DC
Summary
Reliable customer service clerk bringing successful Customer Service Desk Clerk industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Knowledgeable and dedicated customer service professional with extensive experience in Customer Service Desk Clerk industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Successful CSC with 20 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
18
18
years of professional experience
Work History
Customer Service Clerk
Jenner & Block Epiq
04.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined the customer service process for increased efficiency and improved response times.
- Managed a high volume of calls and emails, ensuring timely responses and accurate information.
- Built strong relationships with customers, fostering trust and loyalty through exceptional service.
- Maintained a clean and organized workspace, promoting the professional image of the company.
- Trained staff on operating procedures and company services.
- Developed and updated databases to handle customer data.
- Collaborated with team members to create a positive work environment, improving overall customer experience.
- Implemented new strategies to effectively manage difficult customer interactions, resulting in fewer escalated issues.
Customer service assistant
Dechert DTI/ Epiq
03.2017 - 07.2020
- Answer incoming callers, messages and transfer the calls to the appropriate individuals, set up and manage paper electronics filing system with cord information update paperwork and maintain documents such as attendance records correspondence and print production, copy jobs
- Handled high call volume while maintaining a professional demeanor and ensuring timely resolutions.
Community Liaison
Charles Hart middle school AmeriCorps Vista
01.2014 - 02.2016
- Manage projects or contribute to committee or team work
- Prepare conference or event materials, such as flyers or invitations
- Use computers for various applications, such as database management or word processing
- Type up asset mapping of the area, documents of my daily report of my daily task, Travel to school to school, To see how to better other school environment
Receptionist/Cashier
Darcars Body shop
09.2011 - 03.2013
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Food server
Access Housing Southeast Veterans Service Center
01.2010 - 01.2011
- Clean and sanitize work areas, equipment, utensils, dishes, or silverware
- Store food in designated containers and storage areas to prevent spoilage
- Take and record temperature of food and food storage areas such as refrigerators and freezers
- Keep records of the quantities of food used.
Mail clerk
McKenna Long & Aldridge LLP Pitney Bowes
01.2006 - 01.2009
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Use computers for various applications, such as database management or word processing
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Education
Certificate - Introduction To Nonprofit Law
University Pennsylvania
Coursera02.2024
Certificate - Hot Topics in Criminal Justice
Vanderbilt University
Coursera01.2024
Certificate - An Introduction To American Law
University of Pennsylvania
Coursera11.2023
H.S. Diploma -
Spingarn Stay Senior High School
Washington, DC01.2004
Training Program -
Howard University School of Business
Washington, DC01.1993
Skills
- Customer and Personal Service
- Active Listening
- Critical Thinking
- Monitoring
- Reading Comprehension
- Client Relations
- Follow-up skills
- Coordination
Training
- Grant Writing Training
- Community Assessment Training
- Service Learning Training
- DBH Training Institute
Awards
- Honor Roll, Spingarn Stay Senior High School, 2003 to 2004 Washington, DC
- Principal Award, Spingarn Stay Senior High School, 2003 to 2003 Washington, DC
Community Service
- Lunchroom Aide, Burrville Ele. Schools, Washington, DC, 2004, 2010
- Collection Volunteer, Toys for Tots, March 2014
- AmeriCorps Vista, 2014-2016
References
Available upon request
Timeline
Customer Service Clerk
Jenner & Block Epiq
04.2023 - Current
Customer service assistant
Dechert DTI/ Epiq
03.2017 - 07.2020
Community Liaison
Charles Hart middle school AmeriCorps Vista
01.2014 - 02.2016
Receptionist/Cashier
Darcars Body shop
09.2011 - 03.2013
Food server
Access Housing Southeast Veterans Service Center
01.2010 - 01.2011
Mail clerk
McKenna Long & Aldridge LLP Pitney Bowes
01.2006 - 01.2009
Certificate - Introduction To Nonprofit Law
University Pennsylvania
Certificate - Hot Topics in Criminal Justice
Vanderbilt University
Certificate - An Introduction To American Law
University of Pennsylvania
H.S. Diploma -
Spingarn Stay Senior High School
Training Program -
Howard University School of Business
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