Summary
Overview
Work History
Education
Skills
Timeline
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Tameem Uniss

Fremont,CA

Summary

Knowledgeable review analyst with five years of experience shaping and correcting pieces. Focused on efficiently and accurately developing quality content in line with targets and on schedule. Experience in delegating and managing work of content producers. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment.

Overview

8
8
years of professional experience

Work History

Operations Manager

United Airlines
08.2022 - Current
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Made sure all customers were on flight within a certain time frame
  • Informed pilot plane weight, how many passengers, fuel amount, ready to go, communicated with the air flight tower as well.
  • Managed to resolve conflicts with customers and employees while checking in.

Content Review Analyst

Accenture Technology Solutions
03.2020 - 08.2023
  • Ability to work cross-functionally in a global environment with internal teams and global third party development and publish partner.
  • Handed out story assignments, directed content meetings and evaluated submitted pieces to manage overall tone and execution of work.
  • Developed and implemented effective content acquisition strategies to create riveting game content.
  • Providing actionable recommendations from game data to shape features, game economy and future product roadmaps.
  • Produced high-quality article copy
  • Collaborate with other teams, like business development, Graphic Design, IT and UI/UX to ensure brand consistency

Training Content Analyst

E-Team
09.2017 - 02.2020
  • Designing analysis logs and managing data.
  • Gathered information from staff to produce relevant content based on current activities and organization updates.
  • Coordinated with marketing team to drive messaging and promote current campaigns.
  • Reviewed analytics reports measuring success of campaigns.
  • knowledge of different gaming platforms, devices and operating systems in an advantage.
  • Experienced in a security role with an gaming economy and functional gaming economies.
  • Social media content capabilities as a highly skilled, experienced research professional with a full understanding of in-depth statistical analyses/research software programming techniques.
  • Investigates and implements computer-based solutions for quantitative and qualitative data conducts work in support of cyclical psychometric tasks and technical reports.

QA Lead

Vaco At Google
05.2016 - 08.2017
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.
  • Advised developers on problems with databases, performance and other issues.
  • Recommended changes and corrections to developers for optimal software performance and usability.
  • Worked effectively in fast-paced environments.
  • Completed in-depth usability testing on Windows, Android and iOS mobile devices.
  • Built automated test scripts to handle repetitive software testing work.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Documented testing procedures for developers and future testing use.

Education

BBA - Information Technology Project Management

Western Governors University
Salt Lake City, UT

High School Diploma -

American High School
Fremont, CA
06.2012

Skills

  • Exceptional communication skills; written, verbal, and listening
  • Excellent personal motivation with a proven ability to build and work collaboratively in a strong team based on environment as well as independently
  • Fluent in Dari/Farsi, Pashto, Hindi/Urdu and English
  • UNIX System
  • SQL Databases
  • Software Testing Life Cycle (STLC)

Timeline

Operations Manager

United Airlines
08.2022 - Current

Content Review Analyst

Accenture Technology Solutions
03.2020 - 08.2023

Training Content Analyst

E-Team
09.2017 - 02.2020

QA Lead

Vaco At Google
05.2016 - 08.2017

BBA - Information Technology Project Management

Western Governors University

High School Diploma -

American High School

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Tameem Uniss