TAMEIKA BOMANI
Summary
Experienced Customer Service skills bringing 18 years of quality performance in customer support roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Insurance Verification-Patient Caller PAU
8175-Revenue Cycle Service Ctr
Antioch, TN
01.2021 - Current
- Verified client information by analyzing existing evidence on file.
- Posted payments to accounts and maintained records.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Observed strict procedures to protect sensitive patient information, medical records and payment data.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
Customer Service Representative
PASI- CHS
BRENTWOOD, TN
06.2012 - 01.2021
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment
- Advise customers of necessary actions and strategies for debt repayment
- Persuade customers to pay amounts due on credit accounts, or checks.
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts
- Locate and monitor overdue accounts, using computers and a variety of automated systems
- Answer customer questions regarding problems with their accounts
- Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers
- Receive payments and post amounts paid to customer accounts
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
PATIENT ACCOUNT CUSTOMER SERVICE REP
Accredo Specialty Pharmacy
NASHVILLE, TN
03.2008 - 10.2011
- Promoted to work from home after 6months with the company
- Responded to patient, family and external payer inquiries.
- Posted payments and processed refunds.
- Answered average of 65 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 98.4%.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed timely and effective replacement of damaged or missing products.
COLLECTIONS REPRESENTATIVE/ LOSS PREVENTION
BANKRUCPTCY, FORD CREDIT
BRENTWOOD, TN
02.2000 - 03.2008
- Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers
- Receive payments and post amounts paid to customer accounts
- Repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts
- Negotiate credit extensions when necessary
- Evaluate customer records and recommend payment plans based on earnings, savings data, payment history, and purchase activity
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment
- Advise customers of necessary actions and strategies for debt repayment
- Locate and monitor overdue accounts, using computers and a variety of automated systems
- Answer customer questions regarding problems with their accounts
SITE DIRECTOR-Supervisor
YMCA
COLUMBIA, COLUMBIA
05.1996 - 02.2000
- Monitor students' progress, and provide students and teachers with assistance in resolving any problems
- Set educational standards and goals, and help establish policies, procedures, and programs to carry them out
- Plan, direct, and monitor instructional methods and content of educational, vocational, or student activity programs
- Prepare and maintain attendance, activity, planning, accounting, or personnel reports and records for
- Direct and coordinate activities of teachers or administrators at daycare centers, schools, public agencies, or institutions
- Recruit, hire, train, and evaluate primary, and recommend personnel actions for programs and services
- Teach classes or courses, or provide direct care to children.
- Created weekly and monthly reports and presentations for management team.
Education
No Degree - Certification
Southeastern Institute
Nashville, TNSkills
- CAREER OBJECTIVE
- Results-oriented professional with 15 years of experience and a proven
- Knowledge of customer service, data collection and analysis
- Hospital network Aiming to leverage my skills successfully in Insurance Verification customer services
- Account Service Management role at your company
Accomplishments
- Supervised team of six staff members.
Certification
POWER POINT, OFFICE WORD GOOGLE DOCS MEDHOST REV SPRINGS EASY VIEW ARTIVA CERNER MEDITECH FACS RX HOME
Timeline
Insurance Verification-Patient Caller PAU
8175-Revenue Cycle Service Ctr
01.2021 - Current
Customer Service Representative
PASI- CHS
06.2012 - 01.2021
PATIENT ACCOUNT CUSTOMER SERVICE REP
Accredo Specialty Pharmacy
03.2008 - 10.2011
COLLECTIONS REPRESENTATIVE/ LOSS PREVENTION
BANKRUCPTCY, FORD CREDIT
02.2000 - 03.2008
SITE DIRECTOR-Supervisor
YMCA
05.1996 - 02.2000
No Degree - Certification
Southeastern Institute