Tameika Cannon
Jamaica
Summary
Dynamic and detail-oriented Medical Secretary II at NYU Langone OBGYN, skilled in multi-tasking and customer service. Successfully streamlined appointment scheduling and enhanced patient communication, ensuring compliance with healthcare standards. Proficient in electronic medical records management, demonstrating a commitment to professionalism and quality focus in all interactions.
Overview
14
14
years of professional experience
Work History
Medical Secretary II
NYU Langone OBGYN
05.2022 - Current
- Ensure seamless care coordination by scheduling and confirming patient prenatal appointments, consultations, and glucose tests.
- Manage multi-line phone system to ensure efficient communication.
- Maintain confidentiality and accuracy in all communications.
- Uphold healthcare community standards during patient check-in and check-out.
Patient Access Liaison
TemPositions/New York Presbyterian Medical Group
02.2021 - Current
- Maintained accuracy and compliance while inputting patient information into electronic medical records.
- Handled patient phone calls, addressing inquiries and resolving issues professionally.
- Managed call center inquiries, supplying details to patients, vendors, insurance companies, and medical facilities.
- Streamlined appointment scheduling and call routing for seamless follow-up.
Medical Receptionist
Ear, Nose & Throat Associates
01.2020 - 07.2020
- Managed multi-line switchboard operations, fielding an average of 30 to 50 calls per day to facilitate patient communications and inquiries.
- Handled sensitive patient data in compliance with HIPAA regulations, ensuring accurate collection and update of demographic information in Medics & Chart Logic EMR systems.
- Executed scheduling duties for multiple physicians and adeptly navigated challenging interactions with customers and referring doctors, maintaining professionalism and service quality.
Patient Care Representative
Gramercy Surgery Center
03.2018 - 08.2019
- Welcomed patients and ensured accurate registration.
- Ensured accurate specimen management and timely laboratory coordination.
- Facilitated prompt handling of financial transactions for co-pays and services.
Administrative Assistant
Novitex Enterprise Solutions
02.2014 - 03.2018
- Oversaw office supplies inventory, expediting orders to maintain smooth workflow.
- Prepared diverse documents such as reports, memos, and emails to streamline communication.
- Managed logistics by organizing package preparation and dispatch through USPS, UPS, and FedEx.
Records Clerk
Novitex Solutions
12.2011 - 02.2014
- Conducted thorough review to ensure completeness of scanned documents.
- Ensured strict adherence to confidentiality protocols when handling sensitive documents.
- Tracked document circulation by maintaining accurate records of filed and removed materials.
Education
High School Diploma -
Cobble Hill High School
Los Angeles Harbor College
Wilmington, CA09.2018
Skills
- Multi-Tasking
- Flexibility
- Telephone Skills
- Customer Service
- Time Management
- Organization
- Attention to Detail
- Scheduling
- Word Processing
- Professionalism
- Quality Focus
- Medical terminology
- Customer service
- Patient scheduling
- Patient confidentiality adherence
- Medical terminology expertise
- Critical thinking
- Medical records management
- Professional telephone etiquette
- HIPAA compliance
- Electronic recordkeeping
- Insurance verification
- EMR updating
- Patient scheduling proficiency
- Detail-oriented approach
- Interpersonal relationship building
- Administrative support experience
- Inventory management
- Conflict resolution techniques
- Transcription
- Current procedural terminology (CPT)
Timeline
Medical Secretary II
NYU Langone OBGYN
05.2022 - Current
Patient Access Liaison
TemPositions/New York Presbyterian Medical Group
02.2021 - Current
Medical Receptionist
Ear, Nose & Throat Associates
01.2020 - 07.2020
Patient Care Representative
Gramercy Surgery Center
03.2018 - 08.2019
Administrative Assistant
Novitex Enterprise Solutions
02.2014 - 03.2018
Records Clerk
Novitex Solutions
12.2011 - 02.2014
High School Diploma -
Cobble Hill High School
Los Angeles Harbor College
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