Tameika Cannon
Jamaica
Summary
Dynamic and detail-oriented Medical Secretary II at NYU Langone OBGYN, skilled in multi-tasking and customer service. Successfully streamlined appointment scheduling and enhanced patient communication, ensuring compliance with healthcare standards. Proficient in electronic medical records management, demonstrating a commitment to professionalism and quality focus in all interactions.
Overview
14
14
years of professional experience
Work History
Medical Secretary II
NYU Langone OBGYN
New York, NY
05.2022 - Current
- Ensure seamless care coordination by scheduling and confirming patient prenatal appointments, consultations, and glucose tests.
- Manage multi-line phone system to ensure efficient communication.
- Maintain confidentiality and accuracy in all communications.
- Uphold healthcare community standards during patient check-in and check-out.
Patient Access Liaison
TemPositions/New York Presbyterian Medical Group
Queens, NY
02.2021 - Current
- Maintained accuracy and compliance while inputting patient information into electronic medical records.
- Handled patient phone calls, addressing inquiries and resolving issues professionally.
- Managed call center inquiries, supplying details to patients, vendors, insurance companies, and medical facilities.
- Streamlined appointment scheduling and call routing for seamless follow-up.
Medical Receptionist
Ear, Nose & Throat Associates
Bayside, NY
01.2020 - 07.2020
- Managed multi-line switchboard operations, fielding an average of 30 to 50 calls per day to facilitate patient communications and inquiries.
- Handled sensitive patient data in compliance with HIPAA regulations, ensuring accurate collection and update of demographic information in Medics & Chart Logic EMR systems.
- Executed scheduling duties for multiple physicians and adeptly navigated challenging interactions with customers and referring doctors, maintaining professionalism and service quality.
Patient Care Representative
Gramercy Surgery Center
New York, NY
03.2018 - 08.2019
- Welcomed patients and ensured accurate registration.
- Ensured accurate specimen management and timely laboratory coordination.
- Facilitated prompt handling of financial transactions for co-pays and services.
Administrative Assistant
Novitex Enterprise Solutions
02.2014 - 03.2018
- Oversaw office supplies inventory, expediting orders to maintain smooth workflow.
- Prepared diverse documents such as reports, memos, and emails to streamline communication.
- Managed logistics by organizing package preparation and dispatch through USPS, UPS, and FedEx.
Records Clerk
Novitex Solutions
New York, NY
12.2011 - 02.2014
- Conducted thorough review to ensure completeness of scanned documents.
- Ensured strict adherence to confidentiality protocols when handling sensitive documents.
- Tracked document circulation by maintaining accurate records of filed and removed materials.
Education
High School Diploma -
Cobble Hill High School
Los Angeles Harbor College
Wilmington, CA09.2018
Skills
- Multi-Tasking
- Flexibility
- Telephone Skills
- Customer Service
- Time Management
- Organization
- Attention to Detail
- Scheduling
- Word Processing
- Professionalism
- Quality Focus
- Medical terminology
- Customer service
- Patient scheduling
- Patient confidentiality adherence
- Medical terminology expertise
- Critical thinking
- Medical records management
- Professional telephone etiquette
- HIPAA compliance
- Electronic recordkeeping
- Insurance verification
- EMR updating
- Patient scheduling proficiency
- Detail-oriented approach
- Interpersonal relationship building
- Administrative support experience
- Inventory management
- Conflict resolution techniques
- Transcription
- Current procedural terminology (CPT)
Timeline
Medical Secretary II
NYU Langone OBGYN
05.2022 - Current
Patient Access Liaison
TemPositions/New York Presbyterian Medical Group
02.2021 - Current
Medical Receptionist
Ear, Nose & Throat Associates
01.2020 - 07.2020
Patient Care Representative
Gramercy Surgery Center
03.2018 - 08.2019
Administrative Assistant
Novitex Enterprise Solutions
02.2014 - 03.2018
Records Clerk
Novitex Solutions
12.2011 - 02.2014
High School Diploma -
Cobble Hill High School
Los Angeles Harbor College